# Thunai

> Thunai is an Agentic AI platform for end-to-end Customer Service and Workflow Orchestration. It automates conversations across voice, chat, and email; eliminates data silos; and delivers high-fidelity business outcomes — deployable in under 2 days with no coding required.

Thunai's name comes from the Tamil word meaning "Companion, Assistance, Protection." The platform turns scattered enterprise knowledge into intelligent AI agents that handle calls, chats, emails, and tasks — automating support, sales, and marketing workflows at scale.

## What Thunai Does

Thunai is an enterprise AI orchestration platform that:
- Deploys AI Voice, Chat, Email, and Meeting agents across customer-facing and internal workflows
- Unifies enterprise knowledge into a contradiction-free, RAG-powered knowledge base (Thunai Brain)
- Provides real-time agent co-pilot assistance (Thunai Sidekick) to human agents during live calls
- Offers sales intelligence, revenue forecasting, and deal coaching (Thunai Revenue)
- Monitors product health and customer feedback signals (Thunai Reflect)
- Orchestrates multi-channel customer interactions in a unified workspace (Thunai Omni)
- Integrates with 50+ enterprise tools including Salesforce, ServiceNow, HubSpot, Genesys, Amazon Connect, NICE, Zendesk, Freshdesk, Slack, Jira, Google Drive, SharePoint, Confluence, Zoom, Microsoft Teams, and more
- Supports 150+ languages and 20+ Indian languages across voice and chat
- Deploys in under 2 days with no migration or disruption to existing systems

## Core Products

### Thunai Brain
Enterprise knowledge management system. Ingests docs, videos, slides, transcripts, audio, links, and chats. Detects and resolves contradictions across documents. Enables RAG with 95%+ accuracy. Provides semantic search across all connected data sources. Connects with SharePoint, Google Drive, Confluence, Notion, Salesforce, ServiceNow, HubSpot, Slack, Zendesk, Guru, Slab, OpenAI, Azure AI, and Data Lakes.
- URL: https://www.thunai.ai/ai-knowledge-management

### Thunai Voice Agent
Inbound and outbound AI voice agents with sub-100ms latency. Handles full call lifecycle — authentication, resolution, ticket creation, and CRM update. Supports real-time speech-to-speech translation across 150+ languages. Integrates with Genesys, Amazon Connect, NICE, Twilio, RingCentral, Microsoft Teams Phone, and other CCaaS platforms via SIP. Custom scoring models and 100% automated QA.
- URL: https://www.thunai.ai/voice-agent

### Thunai Chat Agent
Web, mobile, and in-app AI chat agents. Supports Slack embedding, universal embed code, and portal deployment. Handles customer queries end-to-end, escalates with full context to human agents.

### Thunai Email Agent
Autonomous email handling. Reads, responds, and routes emails. Auto-populates CRM records post-interaction in Salesforce, HubSpot, and Pipedrive.

### Thunai Sidekick
Real-time AI co-pilot for human agents during live calls. Provides agent whisper (on-screen guidance), live KB answer surfacing, compliance prompts, upsell suggestions, and mid-call summaries. Eliminates after-call work (ACW) by auto-generating notes and CRM updates. Supervisor dashboard for at-risk call monitoring and live intervention.

### Thunai Omni
Unified omnichannel customer service workspace. Handles voice, chat, and email from one interface. Real-time sentiment analysis, live transcription, AI assistance, smart escalation to human agents, and supervisor barge-in capability.
- URL: https://www.thunai.ai/thunai-omni

### Thunai Meeting Agent
Auto-joins Zoom, Google Meet, and Microsoft Teams meetings. Records, transcribes (with speaker identification), summarizes, and extracts action items. In-meeting chat assistant for live KB lookups. Supports 30+ languages. Sends post-meeting summaries via email.
- URL: https://www.thunai.ai/meeting-assistant

### Thunai Reflect
Product intelligence and customer feedback module. Ingests data from CCaaS, helpdesk, Jira, Omni, and Meeting Assistant. Analyzes support tickets, chat logs, and call transcripts to surface product gaps, bug patterns, and churn signals. Converts insights into actionable engineering tickets.
- URL: https://www.thunai.ai/thunai-reflect

### Thunai Revenue
Sales intelligence module. Detects buying intent, upsell and cross-sell signals, competitor mentions, and at-risk deals from live and recorded calls. Pulls intelligence from Slack, CRM, email threads, and past deals. Provides revenue forecasting and deal confidence scoring.

### Thunai MCP
Model Context Protocol integration layer. Connects Thunai AI agents with MCP-compatible enterprise systems (ServiceNow, Salesforce, Zendesk, custom databases) for full context awareness across the tech stack.

### Thunai Workflow Automation
Multi-agent orchestration engine. Agents autonomously plan and execute tasks, dynamically adjusting based on real-time data. Pre-configured AI-native tools allow agents to work instantly with any connected system. Visual no-code flow builder for business users.
- URL: https://www.thunai.ai/workflow-automation

## Key Differentiators

- **Deployment speed**: Live in under 2 days. No migration. No disruption. Works on top of any existing CCaaS or CRM.
- **Language breadth**: 150+ languages, 20+ Indian languages across voice and chat — largest in class for APAC.
- **Knowledge integrity**: Thunai Brain detects and resolves contradictions across all connected documents, reducing AI hallucinations.
- **100% call QA**: Automated quality scoring on every call with custom scoring models, sentiment analysis, and CSAT tracking.
- **Outbound voice**: AI-powered outbound calling with automated scripts and follow-up — not available in most competing platforms.
- **Real-time translation**: Speech-to-speech translation mid-call across 150+ languages.
- **Sales intelligence**: Revenue AI detects deal signals and coaching opportunities directly from voice calls.
- **CRM-agnostic**: Auto-populates Salesforce, HubSpot, and Pipedrive — not just one proprietary CRM.
- **No platform lock-in**: Works alongside any CCaaS (Genesys, NICE, Amazon Connect, RingCentral, Teams Phone) without replacing it.

## Integrations

**CRM**: Salesforce, HubSpot, Pipedrive
**ITSM / Helpdesk**: ServiceNow, Jira, Freshdesk, Zendesk
**CCaaS**: Genesys Cloud, Amazon Connect, NICE, Twilio, RingCentral, Microsoft Teams Phone
**Knowledge / Productivity**: Google Drive, SharePoint, Confluence, Notion, Slack, Guru, Slab
**Meetings**: Zoom, Google Meet, Microsoft Teams
**AI / Data**: OpenAI, Azure AI, Data Lakes
**Protocol**: MCP (Model Context Protocol) for custom system connectivity

## Industries Served

Banking & Financial Services, Retail & E-commerce, Healthcare, Telecommunications, Insurance, Pet Services, SaaS / Technology, Enterprise Workforce Transition, Confectionery / FMCG

## Pricing

Starts at $0/month (Free plan). Paid plans from $7/month (Starter), $79/month (Basic), $159/month (Standard), $399/month (Premium). Add-on modules available: Thunai Omni, Thunai Reflect, Thunai Revenue, Thunai MCP.
- URL: https://www.thunai.ai/pricing

## Security & Compliance

- SOC 2 certified
- HIPAA compliant
- PCI DSS compliant
- TLS + SRTP encryption for all voice traffic
- Bank-grade encryption and data protection
- On-premises deployment available for strict data security requirements
- GDPR, ISO 27001 compliant

## Company

Thunai was founded by a team that came from support desks, sales floors, and startup environments. The mission is to redefine business intelligence — where AI orchestrates rather than merely assists, and where insights turn into action automatically.
- Website: https://www.thunai.ai
- About: https://www.thunai.ai/about
- Pricing: https://www.thunai.ai/pricing
- Enterprise Contact Centre: https://www.thunai.ai/enterprise-contact-centre
- Genesys Integration: https://www.thunai.ai/ai-agents-for-genesys
- Knowledge Management: https://www.thunai.ai/ai-knowledge-management
- Meeting Assistant: https://www.thunai.ai/meeting-assistant
- Workflow Automation: https://www.thunai.ai/workflow-automation
- Banking Industry Page: https://www.thunai.ai/industries/banking

## Optional: Pages LLMs May Skip

- Blog posts and comparison articles (e.g., Thunai vs. Twilio, Thunai vs. ElevenLabs, Thunai vs. Sierra)
- Individual case study narrative pages
- UI screenshot galleries

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