The Future of Customer Service: Powered by Agentic AI

AI Agents for Amazon Connect

Maximize Amazon Connect with Thunai's AI. Gain actionable insights from 100% call analysis, deploy voice agents, and optimize conversations in real-time.

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See How Thunai AI Agents and Amazon Connect Work Together

See agent availability
in real time
Automate quality
assurance 100%
Track all metrics
with one dashboard

How Thunai Tracks Customer Interactions in Real Time

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Integrate Thunai With Amazon Connect

Upload knowledge base to Thunai Brain for intelligent, contextual responses

Set up lead collection, routing rules, and automated follow-ups

Integrate Thunai With Amazon Connect

Is Your Contact Center Truly Connecting?

From Interaction to Action

The Unified Dashboard for Amazon Connect

Stop letting interaction data evaporate after a call ends. Thunai captures every conversation within Amazon Connect. Our AI automatically transcribes and analyzes sentiment, scores agent performance, identifies escalations, flags specific action items, and even shows the availability of agents that work on Amazon Connect.

More Powerful Conversations
Deeper Intelligence

Thunai AI Agents Work Alongside Amazon Connect 

Want to remove customer wait times altogether?

Use Thunai voice, chat, and email agents to respond to customer queries on call or on other channels. 
Use Thunai voice, chat, and email agents to respond to customer queries on call or on other channels. 
Get human-like voice agents that respond to customers on call, with the information you grant them access to

AI-Powered Automated Call Scoring and Agent Performance Monitoring

Thunai analyzes and scores 100% of your voice and chat interactions in Amazon Connect. This removes human bias from the QA process and allows you to score calls on parameters and criteria you specify. Track key metrics like sentiment score and talk-to-listen ratio.

Intelligent Escalation and Action Item Tracking

Configure complex rules that trigger not just on keywords, but on combinations of negative sentiment and specific topics. This proactive approach helps you engage at-risk customers before they churn by creating a ticket, sending an alert, and flagging escalations.

When Thunai Elevates Your Contact Center

40%

Reduction in agent coaching and ramp-up time
Head of Enablement

70%

Decrease in escalations and repeat calls
VP of Operations

100%

QA coverage and compliance monitoring on all interactions
Director of Customer Experience

Your Workflows. Your Business Logic.
Your AI Agent for Amazon Connect.

Deploy Custom AI Workflows in Minutes

Build and launch automated workflows with an intuitive, no-code interface. Configure everything from complex call scoring and multi-point compliance checks to automated ticketing rules and escalation alerts.

Native Integration with Amazon Connect

Thunai is built to enhance, not replace. It connects seamlessly with your Amazon Connect instance and the rest of your technology stack. This includes CRMs and helpdesks to provide a single source of truth without disrupting your established operations

Ensure Accuracy with Real-Time Data Sync

Empower your Agents and managers with precise, up-to-date information. Thunai syncs with your knowledge bases, customer databases, and operational systems to ensure that all analysis and scoring are based on the latest context, leading to more accurate insights and fairer evaluations.

Industry-Focused AI Agents That Understand Your Customers

Healthcare
E-Commerce & Retail
Travel & Hospitality
Banking & Finance
Telecom

Reimagine Patient Experience and Care Journeys with Thunai

Deploy human-like AI agents that handle appointment scheduling, prescription reminders, and multilingual patient support

Deliver Faster Resolutions and Happier Shopping Experiences

Thunai AI voice agents support shoppers in multiple languages, handling inquiries, orders, and returns with empathy.

Make Every Journey Smoother with AI-Powered Guest Assistance

Deliver lifelike voice support for travelers, from bookings to cancellations, in 150+ languages.

Build Lasting Trust Through Intelligent, Secure Customer Conversations

Thunai AI voice agents simplify customer queries with secure, real-time assistance.

Scale Customer Support for Millions of Subscribers with Ease

Support millions of customer calls with intelligent, human-like AI agents.

Why Choose Thunai AI Agents for Amazon Connect?

Automates Routine Tasks

Flags At-Risk Customers

Tracks Escalations and Tickets

Analyzes and Operates in Over 150 Languages

Instant Responses With 24/7 Availability

Objective Agent Scores

Understands Complex, Multi-Turn Conversations

All The Features You Need for AI Contact Center Excellence

Gain Complete Interaction Visibility

Go beyond simple metadata. Get full, speaker-diarized transcripts, sentiment analysis, and topic categorization for every call and chat. Use powerful search and filters to find specific interactions, spot trends, and identify root causes in seconds.

Automate Quality and Compliance Management

Go beyond simple metadata. Get full, speaker-diarized transcripts, sentiment analysis, and topic categorization for every call and chat. Use powerful search and filters to find specific interactions, spot trends, and identify root causes in seconds.

Drive Agent Effectiveness and Coaching

Equip team leads and managers with the objective, granular data they need to be truly effective coaches. Pinpoint specific moments in calls for review, share best-practice examples, and track agent skill development over time with hard data, not just guesswork.

Works With The Tools You Already Use

A lab full of chairs and

Every Interaction is Now an Insight

Thunai gave us the visibility we never had. We went from manually sampling 2% of calls to having 100% coverage with automated scoring and ticketing. We’ve closed the loop on countless follow-up items that used to fall through the cracks

100%

coverage from calls with automated scoring & ticketing

2% → 100%

Improvement in call sampling visibility

Built for the Future of
Customer Service.

Proven to Deliver Results.

See why leading contact centers trust Thunai AI agents for Amazon Connect for a better workflow.

Set up Your AI Agent Now

Still Got Questions?

What makes Thunai different from other enterprise search solutions?

Thunai differentiates itself through its advanced AI-powered understanding, proactive insights, and workflow automation capabilities beyond simple keyword search.

How does Thunai handle sensitive customer data?

Thunai employs robust security measures, including encryption and access controls, and adheres to relevant data privacy regulations.

Do you offer on-premises deployment options?

Yes, Thunai provides on-premises deployment for organizations with strict data security and compliance requirements.

How can Thunai help in customer support automation?

Thunai can automate support by providing agents with quick access to relevant information, suggesting answers, and potentially automating responses for common and even complex queries.

A Smarter Contact Center is Just a Click Away

Activate Thunai AI Agents for Amazon Connect to transform your call resolution, agent performance, and customer satisfaction