THE AUTONOMOUS ORCHESTRATION PLATFORM

AI Agents for Enterprise Contact Centers

Thunai AI Voice and Chat Agents Automate Customer Responses and Create 360 Visibility and Automated Call Scoring for Enterprise Contact Centers

Set up Your AI Agent Now

Your Enterprise Call Centers Are Held Back By Outdated Systems

Your org is drowning in meetings, docs, and endless conversations.

All noise. No answers. Just chaos.

Scattered Data. 
Missed Opportunities.

Sales slows. Support scrambles. Nobody's winning.
Powered by Multimodal Learning

From Chaos to Clarity In Minutes

Upload anything like docs, videos, slides, transcripts, audio, links, chats, etc.
Thunai turns it into AI agents that just get things done instantly

Learn More

HOW THUNAI AI WORKS

Our AI Agents for Enterprise Contact Center Solutions

Human-Like AI Agents That Respond Based on Your Knowledge Base

Respond to queries with ultra-realistic personalized replies 24/7
Enterprise contact center AI voice agents that understand voice interactions 100% 
Add AI voice and chat agents anywhere: web, mobile, or on portals

Works With Your Existing Enterprise Contact Center Solutions

Works with Nice, Amazon Connect, Genesys, among other enterprise call center solutions
Get support in over 150+ languages, anytime across 15+ channels
Works with enterprise systems, on-premises or in the cloud, without requiring a complete overhaul

Automate Your Support With AI Voice Agents and Personalized Resolutions

URGENT Issues get automatically escalated with sentiment analysis
Create custom personalized responses based on past interactions + customer history
Delivers exact answers using AI agents that allow photo capture, location sharing, and payment execution

360° Insights With Automated Calls Scoring + Agent Support

Identify customer pain points and recurring issues
Monitor agent availability and call scores in real time
Helps agents with responses to minimize human error

Custom Agent Dashboards That Automate Status Updates, Scores + CRM Updates

Unified Customer Knowledge for all Channels
Make sure your CRM updates automatically based on client interactions
Track the updates and progress on issues and escalations

Thunai Integrations with CCaaS Ecosystem

Amazon Connect
NICE Xone
Teams Phone
RingCentral
Genesys

Customize your Contact Center with Amazon Connect Paired With Thunai Intelligence

Deploy human-like Thunai AI agents that support over 150 languages directly into your customizable Amazon Connect Contact Flows.


Use Thunai's voice and email agents to automate the workflows.

Enhance interactive support by allowing Thunai’s AI voice agents to screen share and visually guide customers through complex resolutions.
Learn More

Elevate Your Contact Center with NICE CXone Paired With Thunai Intelligence

NICE CXone provides the infrastructure; Thunai provides the intelligence.

While CXone excels at workflow orchestration and agent optimization, Thunai fills the gap with truly conversational AI that can handle complex customer inquiries, reducing agent workload by up to 70% while maintaining the personalized experience your customers expect.
Learn More

Transform Your Contact Center with Microsoft Teams Phone paired with Thunai Intelligence

Teams Phone provides calling infrastructure, but lacks sophisticated customer service automation. Thunai bridges this gap by adding conversational AI that understands context, handles complex queries, and integrates natively with your Teams ecosystem. Your team stays in one familiar interface while customers experience enterprise-grade service automation.
Learn More

Supercharge Your Contact Center with RingCentral Paired With Thunai Intelligence

RingCentral provides robust telephony infrastructure, but customer expectations have evolved beyond basic call routing. Thunai transforms your RingCentral investment into a competitive advantage by adding human-like AI that can resolve complex issues, reduce wait times, and provide 24/7 multilingual support while seamlessly integrating with your existing workflows.
Learn More

Revolutionize Your Contact Center with Genesys Paired With Thunai Intelligence

Genesys Cloud excels at orchestrating customer journeys and optimizing agent performance. Thunai complements this by providing the conversational intelligence needed to make each interaction meaningful. Together, they create a contact center that doesn't just route efficiently – it converses intelligently, resolves proactively, and adapts continuously.
Learn More

Works with what you already use

See How Thunai Improved Neuberg Diagnostics’ Enterprise Contact Center Solution

40%

Better First-Contact Resolution (FCR)

50%

Reduction in Average Wait Times and Costs

65%

Better Customer Satisfaction (CSAT) and Retention

95%

L1 tickets are autonomously resolved by AI

How Thunai Moves Your Enterprise Solutions and Call Center Metrics Forward 

Auto Escalates Issues and Assigns Them to the Best-Suited Agent

Thunai Supercharges Enterprises With Complete Support

Multilingual Customer Support in Over 150+ Languages

72% Lower Wait Times + Improved FCR

Automate Follow-Up, Ticket Creation for Less Repetition

Related Blogs on Enterprise Call Center Solutions

9 Top AI Workflow Automation Tools That 5X Productivity in 2025

Agent type
Industry
Use Cases
Read The Story →

Top Five9 Alternatives and Competitors in 2025

Agent type
Industry
Use Cases
Read The Story →

Top 7 Essential Types of Call Center Integrations

Agent type
Industry
Use Cases
Read The Story →

AI Hallucination Definition, Examples, and How to Prevent Them

Agent type
Industry
Use Cases
Read The Story →

Benefits of AI Agents in Contact Centers

Agent type
Industry
Use Cases
Read The Story →

Using Thunai On Your Ecosystem to Enable a Mulesoft + Agentic Layer

Agent type
Industry
Use Cases
Read The Story →

Still Got Questions?

What makes Thunai different from other enterprise search solutions?

Thunai differentiates itself through its advanced AI-powered understanding, proactive insights, and workflow automation capabilities beyond simple keyword search.

How does Thunai handle sensitive customer data?

Thunai employs robust security measures, including encryption and access controls, and adheres to relevant data privacy regulations.

Do you offer on-premises deployment options?

Yes, Thunai provides on-premises deployment for organizations with strict data security and compliance requirements.

How can Thunai help in customer support automation?

Thunai can automate support by providing agents with quick access to relevant information, suggesting answers, and potentially automating responses for common and even complex queries.

Double Your Pipeline Without Doubling Your Team

Sales leaders are scaling faster with Thunai’s AI Sales Agents

No scripts   No training    Just real results, from Day 1