Real-Time Agent Assist With Thunai.

Enable smart scripts, emotional cues, and live summaries—without leaving the conversation.

Supports agents with issue fixes in real-time

Remembers past customers' interactions

Automated transcriptions, notes, and call scoring

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Rated 4.8/5

GDPR, SOC2, ISO27001

What Do You Get?

Not just bots. These are battle-tested AI agents,
trained on your knowledge, ready to act

Higher Sales Conversions

Prompts agents with the right sales suggestions during live conversations.

Zero After Call Work (ACW)

instantly generates summaries, updates CRM software, and creates tickets

Better Call Quality and Consistency

Equips every agent with answers and live guidance for consistent calls

Cut Down Agent Training Time

On-screen guidance helps new agents perform like experts from day one

Let Conversations Flow. Real-Time Agent Assist Handles the Rest

Get Answers On Call Without Switching Tabs

Thunai’s Real-Time Agent Assist provides real-time support directly in the call window, helping resolve issues faster and with greater confidence.

Get real-time scripts and prompts for compliance and to identify upsell opportunities.

Monitor customer sentiment and receive de-escalation guidance for difficult interactions.

View live call summaries so customers never have to repeat themselves.

Automate note-taking and auto-populate CRM fields based on conversations

Instantly surface answers from your knowledge base, reducing search time

Identify the voice of the customer (VoC) and identify product gaps 70% better.

Transcribes Every Meeting With Call Scoring + Analysis

Thunai real-time agent assist automatically joins and analyzes calls from your contact center, Zoom, Google Meet, Microsoft Teams, and more, to provide live quality assurance and insights.

Help supervisors monitor at-risk calls with a live dashboard

Automatically score 100% of calls with QA metrics for instant coaching opportunities.

Create a full AI automation no-code experience

Achieve 95%+ transcription accuracy with speaker identification for a reliable system of record.

Instant Action Items and Automatic CRM + Ticket Updates

Immediately after your call, access a concise summary of customer issues, key discussions, decisions, and action points, complete with sentiment analysis, all organized and ready for review.

AI–Human Handoffs with context-rich notes for a unified customer experience.

Instantly generate post-call summaries with sentiment analysis and clear action items so nothing is missed.

Eliminate After Call Work (ACW) by auto-updating your CRM and helpdesk with call notes and tickets.

Application Agents

Integrates and Meet to capture interactions

Answers Phone Calls & Website Inquiries

Provides Detailed Clarification & Responses

Schedules Meetings & Creates Calendar Events

Logs Responses to Your CRM

Pings You on Slack or Teams for Next Steps

Captures & summarizes in real time

Learn More

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How It Works

Boost Agent Confidence Live. Automate Workflows Instantly With Thunai.

Chat with customers and get the answers with Thunai real-time agent assist without leaving the call, and also get suggestions in real-time for more effective support teams.

Powered by Deep Tech

Semantic Understanding

Our Advanced Deep Learning Engine understands the meaning behind messages, not just keywords.

Security Focused

Enterprise-grade encryption and data protection at every level

Cross-department efficiency

Automated follow-ups and task creation based on meetings

Learning System

Continuously improves based on user interactions and feedback

Knowledge Integration

Connects with your company's knowledge base, documents and databases,

Onboarding Acceleration

Faster new employee integration

Your Meetings. Your Browser. Your Pocket.

Thunai Brain

Thunai Brain is the central AI engine that connects to your enterprise knowledge, powering every user and workflow with secure, accurate, and context-aware intelligence.

Thunai Agents

Thunai's autonomous AI agents provide instant resolution for common queries, while Real-Time Agent Assist helps your human team to handle complex issues on the first try.

Workflow Automation

Thunai’s Workflow Automation engine connects conversations to business outcomes by automating the manual tasks that follow every customer interaction.

Built for Call Centers.
Backed by Results.

Don’t take our word for it, here’s what teams say

Marketing

True to it name, it does feel like a 'Thunai' (companion). Among all the features they have, what specially caught my attention was the Thunai Brain.

Jegan Selvaraj, Founder, Entrans.io

Still Got Questions?

What makes Thunai different from other enterprise search solutions?

Thunai differentiates itself through its advanced AI-powered understanding, proactive insights, and workflow automation capabilities beyond simple keyword search.

How does Thunai handle sensitive customer data?

Thunai employs robust security measures, including encryption and access controls, and adheres to relevant data privacy regulations.

Do you offer on-premises deployment options?

Yes, Thunai provides on-premises deployment for organizations with strict data security and compliance requirements.

How can Thunai help in customer support automation?

Thunai can automate support by providing agents with quick access to relevant information, suggesting answers, and potentially automating responses for common and even complex queries.

What makes Thunai different from other enterprise search solutions?