The Future of Customer Service: Powered by Agentic AI

Set Up Thunai AI Agents for Microsoft
Teams Phone

Experience the flexibility of Microsoft Teams Telephony with human-like AI voice agents that can make and attend calls. Automate 100% quality assurance, monitor agent performance, and track escalations across Teams.

Book a Demo

See How Thunai AI Agents and Teams Phone Work Together

See agent availability in real time on
Teams Phone
Automate
quality assurance, compliance.
Track all customer engagement with one dashboard

How Thunai Tracks Teams Phone Interactions in Real Time 

Step 1
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Integrate Thunai with Microsoft Teams Phone + Your Existing CCaaS with pre-built connectors.

Calls, chats, and digital messages are automatically transcribed, sentiment-analyzed, and scored with AI-powered call scoring.

Get a complete view of customer journeys, agent performance, and escalation alerts across Teams queues and channels.

Activate Thunai Voice, Chat, and Email agents for instant 24/7 customer self-service and hand-offs to live Teams users.

Is Your Microsoft Teams Phone
Limiting Your Support?

From Interaction to Action

Less Complexity + No Channel Gaps: One Dashboard for Omnichannel Visibility on Teams Phone

Stop letting interaction data evaporate after a call ends. Thunai captures every conversation in Teams, auto-transcribes and analyzes sentiment, scores agent performance, identifies escalations, flags action items, and visualizes agent availability and queue health—all in one place. Thunai also does this across channels, removing both complexity and channel gaps.

More Powerful Conversations
Deeper Intelligence

Thunai AI Agents Work Alongside Microsoft Teams Phone

Want to remove customer wait times altogether?

Use Thunai voice, chat, and email agents to reduce wait times with AI-powered omnichannel agents.
Get human-like voice agents that are secure and compliant for conversations via voice and chat automation.
Enable smooth hand-offs between AI agents and live Teams operators, with full context transfer.

AI-Powered Automated Call Scoring and Agent Performance Monitoring

Achieve 100% quality monitoring with objective, AI-driven call scoring for voice, chat, and digital channels on Teams Phone.

Track KPIs from Teams Phone, such as talk-to-listen ratios, script adherence, sentiment scores, and compliance in real time.

Intelligent Escalation and Action Item Tracking

Configure multi-layered automation rules based on keyword detection, sentiment thresholds, and specific customer behaviors.

Automatically create tickets, send alerts, and flag high-risk customers to prevent churn.

When Thunai Elevates Your Microsoft Teams Phone Powered Contact Center

40%

Reduction in Agent Ramp-Up Time
Head of Enablement

70%

Fewer complaints and improved resolution rates
VP of Operations

100%

Full auditability and regulatory adherence
Director of Customer Experience

Your Workflows. Your Business Logic.
Your AI Agent for Teams Phone.

Deploy Custom AI Workflows in Minutes

Build and launch automated workflows with an intuitive, no-code interface. Configure everything from complex call scoring and multi-point compliance checks to automated ticketing rules and escalation alerts. Keep all data synchronized in real time.

Native Integration with Teams Phone

Thunai is built to enhance, not replace. It connects seamlessly with your Teams Phone instance and the rest of your technology stack. This includes CRMs and helpdesks to provide a single source of truth without disrupting your established operations

Ensure Accuracy with Real-Time Data Sync

Empower your Agents and managers with precise, up-to-date information. Thunai syncs with your knowledge bases, customer databases, and operational systems to ensure that all analysis and scoring are based on the latest context, leading to more accurate insights and fairer evaluations.

Industry-Focused AI Agents That Understand Your Customers

Healthcare
E-Commerce & Retail
Travel & Hospitality
Banking & Finance
Telecom

Reimagine Patient Experience and Care Journeys with Thunai

Deploy human-like AI agents that handle appointment scheduling, prescription reminders, and multilingual patient support

Deliver Faster Resolutions and Happier Shopping Experiences

Thunai AI voice agents support shoppers in multiple languages, handling inquiries, orders, and returns with empathy.

Make Every Journey Smoother with AI-Powered Guest Assistance

Deliver lifelike voice support for travelers, from bookings to cancellations, in 150+ languages.

Build Lasting Trust Through Intelligent, Secure Customer Conversations

Thunai AI voice agents simplify customer queries with secure, real-time assistance.

Scale Customer Support for Millions of Subscribers with Ease

Support millions of customer calls with intelligent, human-like AI agents.

Why Choose Thunai AI Agents for Microsoft Teams Phone? 

Automates Routine Contact Center Tasks.

Flags At-Risk Customers + Escalations

Unbiased, Real-Time Agent Performance Analytics

Operates in Over 150 Languages for Global Engagement

Instant Responses With 24/7 Availability

Objective Agent Scores

100% Visibility Without Switching Tools

All the Features You Need for Microsoft Teams Phone AI Contact Center Excellence

Complete Interaction Visibility

Every interaction is captured with detailed transcripts, while AI-driven sentiment analysis tracks customer emotions and intent. Topic detection identifies the key themes of conversations, and speaker diarization distinguishes and labels each speaker for better clarity and understanding.

Automate Quality and Compliance Management

The system ensures complete adherence to scripts and regulatory requirements such as PCI and HIPAA, providing instant alerts for any deviations and maintaining immutable audit trails to guarantee transparency and compliance.

Drive Agent Effectiveness and Coaching

Team leads are empowered with data-backed coaching tools, detailed scorecards, and shareable best practices, enabling continuous skill improvement and enhanced team performance.

Works With The Tools You Already Use

A lab full of chairs and

Every Interaction is Now an Insight

Thunai gave us the visibility we never had. We went from manually sampling 2% of calls to having 100% coverage with automated scoring and ticketing. We’ve closed the loop on countless follow-up items that used to fall through the cracks

100%

coverage from calls with automated scoring & ticketing

2% → 100%

Improvement in call sampling visibility

AI Agents for CX That Perform. 

Results You Can See.

See why leading contact centers trust Thunai AI agents for Microsoft Teams Phone for a better workflow.

Book a Demo

Still Got Questions?

What are the top use cases for AI in a Teams Phone contact center?

Top use cases include 24/7 self-service (password resets, order status), intelligent routing, real-time agent assist with knowledge suggestions, automated quality assurance, and proactive outreach for appointments or alerts within Microsoft 365.

How quickly can Thunai AI be integrated with Teams Phone?

Thunai can be integrated in as little as 30 minutes using prebuilt connectors and Microsoft Graph APIs, enabling rapid deployment without lengthy setups.

What makes Thunai a leading AI for Teams Phone contact centers?

Advanced conversational intelligence, real-time agent assist, automated notes and summaries, sentiment analysis, and seamless hand-offs within Teams-based workflows.

What is WFM in a Teams context?

Workforce Management tools forecast interaction volumes and schedule the right number of agents to meet service levels, improving staffing, adherence, and labor costs.

Move Beyond Basic Calling. Evolve Your Teams Powered Contact Center.

Activate Thunai AI Agents for Teams Phione today to automate QA, improve agent performance, and deliver effortless omnichannel customer experiences.