Automate Genesys CX with AI.
70%
46%
32%
100%
Use Human-Like Voice Agents Thunai Omni That Automate Ticket Creation
Thunai allows you to automate L1 customer service with intelligent responses in over 150+ languages.
Transform Service Calls into High Ticket Sales + Loan Enquiries
Automatically find, score, and capture new sales opportunities from all your calls for loans, mortgages or premium accounts.
Retail and E-Commerce
Recover Abandoned Carts and Improve Conversion Via Outbound CallsReach out to customers with abandoned carts via human-like voice agents to assist with conversion and product queries.
When Thunai Elevates Your Genesys Contact Center
45%
70%
100%
Your Workflows. Your Business Logic.
Our AI Agents for Genesys.
Deploy Custom AI Workflows in Minutes
Native Integration with Genesys
Ensure Accuracy with Real-Time Data Sync
Industry-Focused AI Agents That Understand Your Customers
Reimagine Patient Experience and Care Journeys with Thunai
Deliver Faster Resolutions and Happier Shopping Experiences
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Make Every Journey Smoother with AI-Powered Guest Assistance
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Build Lasting Trust Through Intelligent, Secure Customer Conversations
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Scale Customer Support for Millions of Subscribers with Ease
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Every Interaction is Now an Insight
Thunai gave us the visibility we never had. We went from manually sampling 2% of calls to having 100% coverage with automated scoring and ticketing. We’ve closed the loop on countless follow-up items that used to fall through the cracks
100%
coverage from calls with automated scoring & ticketing
2% → 100%
Improvement in call sampling visibility
Humanlike AI Voice Agents Available 24/7
Humans like AI-agents that respond in real time based on past ticket resolutions, videos and files in 150+ languages.
Call Scoring on All Calls
Achieve 100% quality monitoring withAI-driven call scoring for calls on Genesys to track KPIs and sentiment.
Unified AI Agents Dashboard
Track all your AI voice agents in real time with metrics, sentiment scores and issue tracking from all calls in one dashboard.
Built for Your Existing Tech Stack
Native integrations with 50+ enterprise platforms - deploy in days, not months
Still Got Questions?
Thunai differentiates itself through its advanced AI-powered understanding, proactive insights, and workflow automation capabilities beyond simple keyword search.
Thunai employs robust security measures, including encryption and access controls, and adheres to relevant data privacy regulations.
Yes, Thunai provides on-premises deployment for organizations with strict data security and compliance requirements.
Thunai can automate support by providing agents with quick access to relevant information, suggesting answers, and potentially automating responses for common and even complex queries.
Top use cases for AI agents for enterprise contact centers include 24/7 self-service for customers (password resets, order status), intelligent call routing, real-time agent assist (providing answers and guidance), automated quality assurance, and proactive customer outreach for appointments or alerts.
Thunai AI can be integrated with Genesys in as little as 30 minutes. The platform's pre-built connectors and APIs facilitate a rapid connection. This quick setup allows contact centers to use advanced AI capabilities without a lengthy set up process.
Thunai stands out as a leading AI for contact centers due to its advanced conversational intelligence and real-time agent assistance. AI Agents for Genesys have screenshare, voice chat, and email agents, automated notes, and sentiment analysis to improve your customer support.
WFM in Genesys stands for Workforce Management. It is a set of tools used to forecast interaction volumes and schedule the right number of agents to meet service levels. These help improve staffing, adherence, and labor costs..
CTI in Genesys stands for Computer Telephony Integration. This technology connects the telephone system with computer applications, allowing them to interact. For example, CTI enables features like screen pops, which display customer information on an agent's screen when a call arrives.
Genesys Agent Copilot is an AI-powered tool that acts as a real-time assistant for contact center agents. It listens to conversations and automatically provides relevant information, step-by-step guidance, and knowledge base articles.
After Call Work (ACW) in Genesys is the set of tasks an agent completes immediately after a customer interaction ends. This work includes logging call notes, updating customer records in the CRM, and sending follow-up emails. With Thunai, these full processes can be automated.
A contact center in Genesys is a centralized software solution for managing all customer communications across various channels. It goes beyond a traditional call center by integrating voice, email, chat, social media, and other digital touchpoints.
Genesys uses its own native, integrated AI platform across its Cloud CX solution. This AI powers predictive engagement, conversational bots for self-service, and real-time agent assistance. It's designed to orchestrate personalized, end-to-end experiences for both customers and employees.
Want to Unlock the Full Potential of Your Genesys Contact Center?
Activate Thunai AI Agents for Genesys today to automate QA, improve agent performance, and deliver effortless omnichannel customer experiences.
