How Thunai’s Real Estate Agent Changed Lead Management for a Growing Real Estate Agency

Client Overview

Our client is a busy real estate agency based in Toronto, Ontario. They work with high-end residential rentals and sales and manage over 500 properties. New leads come in all the time from online portals.

Aside from this, Agents are always traveling, but their goal is to get more property viewings. They also want to give a personal experience to every buyer and tenant.

The Challenges: Missed Calls, Scheduling Issues, Missed Appointments

The agency faced a hard problem. Agents cannot be in two places at the same time. They often showed homes when new leads called.

This caused a messy cycle. Interested leads went to voicemail. Setting up times became a hard task of manual follow-up.

This busy environment caused several serious issues:

• Lost Leads: Agents drove or showed homes. They did not answer calls. The rental market is competitive. A missed call often means the client goes to another agency. The client thought they lost 30% of their business because of missed calls.
  
• Scheduling Delays: Finding a viewing time took many texts and emails. A client might ask if they are free at 4 PM. The agent might reply hours later. By then, the time slot was gone. This delay frustrated clients. They stopped replying before they saw a property.
  
• Many Missed Appointments: No team confirmed times on the day of the viewing. Agents often wasted time traveling to properties. They often found the client did not show up.
  
• Lack of Warmth in Automation: Standard auto replies felt impersonal. Clients expected a warm chat. They did not want a generic text message.

Our Intelligent Solution

We changed the agency lead handling by setting up Thunai Real Estate Agent, an AI platform built on top of Thunai.

Thunai Real Estate Agent acted as an inside sales agent that is always on not like standard chatbots. Thunai Real Estate Agent also uses human-like AI voice and chat agents to understand the details of scheduling and property facts.

The AI connected directly with the agency calendar and property database with real-time views of agent-free time and house status.

This advanced function lets us automate the appointment steps:

• Instant Human-Like Voice Interaction: Thunai Real Estate Agent picks up every call instantly. It works 24/7. The AI speaks with natural warmth. It can answer property questions. For example, it can say if a home is pet-friendly. It checks the lead and agent free time in real time, then secures the appointment while interest is highest. This meant 0 missed calls.‍
• Multi-Channel Availability Sync: The lead might come via a phone call. They might use WhatsApp or email. The Thunai Real Estate Agent managed the schedule centrally. If a slot was booked via call, it was instantly removed for chat users. This stopped double bookings. It cut scheduling time by 85%.
• Proactive Confirmation and Tracking: Thunai Real Estate Agent did not just book the slot. It managed the attendance. The AI reached out to clients via their preferred channel. It did this on the day of the viewing to confirm attendance. If a client needed to reschedule, the AI handled the talk automatically. This lowered wasted trips and missed appointments.
• Centralized Viewing Tracker: The system logs all appointment data. It tracks client likes and viewing times in a main dashboard. Agents could see their entire day mapped out. They did not have to enter a single calendar event manually.
  

Conclusion

With Thunai Real Estate Agent changed the agency operations from messy to precise. This also changed the scheduling process from a manual problem into a strong asset.

The platform gave 100% lead coverage, human-like interaction across all channels, and even helped manage the calendar intelligently.

With this, the real-estate firm tripled the number of confirmed viewings and stopped missed calls. More importantly, it freed agents to do their best work where they could show homes and close deals instead of staring at their calendars.