Your Real Time Product Feedback Intelligence
Thunai Reflect brings all feedback and insights to one CX intelligence platform. Remove the gap between support and product with Intelligence by helping your teams have clarity.
Without Thunai Reflect
Bug fixing based on outdated reports
Feedback hidden in support tickets
Manual ticket creation and lost context
With Thunai Reflect
Spot issues immediately before they grow
Aggregated insights from Jira, Omni, and Meeting Assistant
Automated closed-loop feedback that creates tickets
Proactive quality, continuously monitored
Ditch Static Forms and Monitor Your Product’s Pulse with One Live Dashboard.
Collect Feedback from support channels like your CCaaS, Helpdesk, Omni and Meeting Assistant.
Convert insights into tickets for engineering teams.
Thunai Reflect Features
Omnichannel Feedback Integration
Product Health Monitoring
Smart Alerts
Trend Analysis and Hotspots
Built to Sync With All Your Feedback Platforms
Experience automated product insights by integrating with Jira and support platforms in minutes.
Zendesk
Analyze all your support tickets and chat logs to extract granular customer feedback
Jira
Get insights directly from your engineering boards to track bugs, incidents, and feature health
Genesys
Ingest live call data and transcripts to surface and analyze voice-based customer complaints in real time.
Salesforce
Sync customer account context and case history to pinpoint the revenue impact of product issues
FAQs on Thunai Reflect AI
Thunai differentiates itself through its advanced AI-powered understanding, proactive insights, and workflow automation capabilities beyond simple keyword search.
Thunai employs robust security measures, including encryption and access controls, and adheres to relevant data privacy regulations.
Yes, Thunai provides on-premises deployment for organizations with strict data security and compliance requirements.
Thunai can automate support by providing agents with quick access to relevant information, suggesting answers, and potentially automating responses for common and even complex queries.
Jira, support tickets, customer chats, meeting transcripts, feedback platforms
Product & Engineering focused, bridges the gap, QA alignment, Customer Success insights
Closed-loop system, converts insights to tickets, syncs status updates back to support
Trend analysis, regression detection, hotspot identification, real-time alerts
Deep integration with Jira, connects with Omni/Meeting Assistant, API compatible
Proactive vs Reactive, continuous monitoring, aggregates unstructured data (voice/chat), real-time health scoring
Double Your Pipeline Without Doubling Your Team
Product leaders are scaling faster with Thunai’s Reflect AI
