How Thunai Revenue AI Drives Sales for a Major IT Services Company

Client Overview

Our client runs a growing IT services firm. They bring in about $20.7 million a year. The team sells managed tech support and cloud setups.

These deals take a long time to close. Sales reps spend hours on the phone. They need to spot chances to sell more during complex technical talks.

The Challenges: Missed Clues, Messy Data, Lost Time

The sales team had a hard time keeping up. They sat through long technical meetings. Buyers often dropped hints about new needs. Reps frequently missed these clues.

A client might ask about data safety while talking about email servers. The rep might focus only on the email issue. This meant money left on the table.

This gap led to several big issues:

• Missed Buying Signals: Reps focused on technical fixes. They did not pick up on hints for new projects. A small comment about "slow servers" should lead to a hardware upgrade sale. Often, the team just ignored it.
  
• Empty CRM Records: Salespeople hate data entry. They did not fill in deal details after calls. Managers had no clear view of the pipeline. The team had to guess which leads looked hot.
  
• Slow Follow-Ups: Notes got lost on paper pads. Reps took days to get back to clients. Leads went cold. Competitors stepped in to win the deal.
  
• Wasted Hunting Time: The team spent too much time looking for new leads. They dug through old lists. They should have worked on closing deals already in the system.

Our Intelligent Solution

We fixed the sales process. The company turned on Thunai Revenue AI. This module acts as a smart listener for the sales team.

Thunai Revenue AI connects to the phone system. The tool actively listens to every customer conversation. The system picks out sales chances that humans might miss.

This setup helped us speed up revenue growth:

• Spotting Hidden Deals: We set up the Thunai Revenue AI to listen for specific words. The tool automatically finds and captures new sales chances. A client might mention "hiring new staff." Thunai flags this as a chance to sell more user licenses. The system puts this straight into the "Opportunity Space". Reps do not miss out on these leads anymore.‍
• Smart Lead Scoring: Not every lead is worth time. We set up scoring rules in Thunai Revenue AI. The system looks at intent and maps confidence levels to each deal. Managers can see which deals are ready to close. The team works on the right opportunities first.‍
• Automatic CRM Updates: Reps stopped fighting with the software. Thunai syncs data to the connected CRM automatically. Thunai Common Agent integrates with CRM to update contact info and notes. Salespeople save hours every week. They spend this time selling instead of typing.‍
• Never Miss a Lead: The system acts as a safety net. The tool detects deals from calls and chats. Sales managers stop hunting for leads. The pipeline fills up with real chances to sell.

Conclusion

Thunai changed how the client sells IT services. The tool turned long calls into a goldmine of data.

The system listens to every word. The AI picks up on buying signals instantly. 

The tool also fills in the CRM without help. The client saw a 30% jump in qualified leads. Reps also got back 5 hours a week to focus on closing deals.