Talkdesk Alternative

Why Thunai Beats Talkdesk Every Time

See why businesses prefer Thunai from day one

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Rated 4.8/5

200%

More Inquiries Resolved

Customer interactions handled monthly with 100% QA
Customer Support

65%

Cost Reduction

Reduced manual ticket handling with AI agents and faster resolutions
Customer Success

$450K

Operational Savings

OpEx savings from reduced hiring costs and L1 support
Support Ops

Thunai vs Talkdesk: Which is better?

Features

Who It’s for and What It Focuses on

Primary Focus

Thunai

Flexible Agentic AI platform that enhances existing systems and workflows without disruption

Talkdesk

Cloud contact center and CXA platform with AI agents 
Target Audience
Versatile for any team of any size (sales, support, or marketing)
Mostly for small businesses or large enterprises

Core Capabilities Across Teams

Sales Enablement
Intelligently automates tasks like outbound/inbound calls with AI voice agents, chats, and emails + updates existing CRM and tickets
Has dailers, AI-powered Speech Analytics to analyze conversations, and intelligent routing from CRMs
Product Support
Autonomous 24/7 L1 ticket resolution with AI-powered routing
AI-powered call routing
Marketing Support
Centralized knowledgebase and Generative AI for calls, blogs, Posts, Emails, and Ads
Used for customer engagement on voice, SMS, and email

AI Agent Capabilities

AI-Driven Voice Agents
Autonomous, human-like, multi-turn conversations
Intelligent self-service AI with NLP
AI Chat Assistance
Fully autonomous agents handle interactions intelligently with empathy
Has autonomous agents for chats (based on use case)
Smart Note-Taking
Allows real-time prompts, meeting transcription, and summarization
Final summary after interaction is completed, and a live, real-time summary on the call

Workflow Efficiency Tools

Gmail Chrome Plugin
Embeds AI assistance in browser workflow
Has a plugin, but does not automate emails + opportunity tracking
Integration
Limitless, flexible API-first connectivity with the MCP layer
Has integrations in the marketplace, but also has a technical tool for custom integrations
Ease of Use
Product-led; low adoption barrier (no-code)
Low-code, but requires more configuration upfront

Data Security

Data Security
Has hybrid, cloud, and on-premises deployment for maximum control 

Start Exploring Thunai

Relies on hybrid cloud, regional cloud (for data residency), and private cloud options.

Why Teams Choose our AI Agents

Deploy No-Code AI Agents in Under 30 mins

Humanized AI agents that join calls + chats and respond in real-time

Automated Meeting Notes, CRM updates, and ticket creation

Works in 150+ Regional Languages

Has API-First Build and MCP Layer for Easy Integration

Customer Support

With Thunai, our support team now closes tickets 3x faster  and customers notice

Founder, Neuberg Diagnostics

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Still Got Questions?

What does the company Talkdesk do?

Talkdesk provides a mature, all-in-one Contact Center as a Service (CCaaS) platform designed for enterprise-wide adoption. Its core offering is a single, unified, cloud-native solution intended to replace disparate and outdated legacy contact center systems.

Is Talkdesk easy to use?

The platform is consistently praised in professional reviews for its clean, intuitive, and user-friendly interface, which helps shorten the learning curve. Many users migrating from older systems also describe it as a significant step up in usability and simplicity.

What is the primary financial barrier to adopting Talkdesk?

Talkdesk has a high price point that can be intimidating, as its pricing reflects its comprehensive, enterprise-grade nature. Furthermore, true omnichannel functionality is not included in basic packages.

How much effort is involved in deploying Talkdesk?

Adopting Talkdesk is a "Rip-and-Replace" decision, not a simple addition. It requires a commitment to a major migration project with significant upfront investment in implementation, training, and process re-engineering.

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