Talkdesk Alternative

Why Thunai Beats Talkdesk Every Time

See why businesses prefer Thunai from day one

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Rated 4.8/5

200%

More Inquiries Resolved

Customer interactions handled monthly with 100% quality assurance
Customer Support

65%

Cost Reduction

Reduced manual ticket handling with AI agents and faster resolutions
Customer Success

$450K

Operational Savings

OpEx savings from reduced hiring costs and L1 support replacement
Support Ops

Thunai vs Talkdesk: Which is better?

Features

Who It’s for and What It Focuses on

Primary Focus

Thunai

Flexible AI layer enhances existing systems and workflows

Talkdesk

Cloud contact center platform with AI modules (requires full replacement)
Target Audience
Versatile for any team (sales, support)
Only for large enterprises

Core Capabilities Across Teams

Sales Enablement
Intelligently automates tasks like outbound/inbound calls and emails + updates existing CRM
Telephony-focused outbound dialers
Product Support
Autonomous 24/7 L1 ticket resolution
Traditional agent-dependent call routing
Marketing Support
Centralized knowledgebase and Generative AI for blogs, Posts, Emails, and Ads
Mostly used for customer surveys, campaigns

AI Agent Capabilities

AI-Driven Voice Agents
Autonomous, human-like, multi-turn conversations
Intelligents self-service AI with NLP
AI Chat Assistance
Fully autonomous agents handle interactions interactions intelligents with empathy
Has autonomous agents for chats (based on use case)
Smart Note-Taking
Allows real-time prompts, meeting transcription, and summarization
Final summary after interaction is completed, and a live, real-time summary on the call

Workflow Efficiency Tools

Gmail Chrome Plugin
Embeds AI assistance in browser workflow
Has a plugin, but does not automate emails + opportunity tracking
Integration
Limitless, flexible API-first connectivity with the MCP layer
Has integrations in the marketplace, but also has a technical tool for custom integrations
Ease of Use
Product-led; low adoption barrier (no-code)
Low-code, but requires more configuration upfront

Data Security

Data Security
Has hybrid, cloud, and on-premises deployment for maximum control 

Start Exploring Thunai

Relies on public/hybrid cloud architecture

Why Teams Choose our AI Agents

Deploy No-Code AI Agents in Under 30 mins

Humanized AI agents that join calls + chats and respond in real-time

Automated Meeting Notes, CRM updates, and ticket creation

Works in 150+ Regional Languages

Has API-First Build and MCP Layer for Easy Integration

Customer Support

With Thunai, our support team now closes tickets 3x faster  and customers notice

Founder, Neuberg Diagnostics

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Still Got Questions?

What does the company Talkdesk do?

Talkdesk provides a mature, all-in-one Contact Center as a Service (CCaaS) platform designed for enterprise-wide adoption. Its core offering is a single, unified, cloud-native solution intended to replace disparate and outdated legacy contact center systems.

Is Talkdesk easy to use?

The platform is consistently praised in professional reviews for its clean, intuitive, and user-friendly interface, which helps shorten the learning curve. Many users migrating from older systems also describe it as a significant step up in usability and simplicity.

What is the primary financial barrier to adopting Talkdesk?

Talkdesk has a high price point that can be intimidating, as its pricing reflects its comprehensive, enterprise-grade nature. Furthermore, true omnichannel functionality is not included in basic packages.

How much effort is involved in deploying Talkdesk?

Adopting Talkdesk is a "Rip-and-Replace" decision, not a simple addition. It requires a commitment to a major migration project with significant upfront investment in implementation, training, and process re-engineering.

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