Certified Genesys Technology Partner
Thunai AI seamlessly layers on top of your existing Genesys infrastructure, adding enterprise-grade AI voice agents, automated quality scoring, and unified intelligence without disrupting your current operations.
SOC 2 Type II Certified
GDPR Compliant
See Thunai + Genesys in Action
What Thunai AI Adds to Your Genesys Contact Center
Human-Like AI Voice Agents
Handle 3x the call volume with natural conversational AI with multi-language support, Real-time voice translation and customer sentiment analysis
Universal System Integration with MCP
Connect to any MCP-compatible system (ServiceNow, Salesforce, Zendesk, custom databases, and more) for complete context awareness across your entire tech stack
AI-Powered Call Scoring & Quality Management
100% call coverage with automated evaluation with custom scoring models based on your quality criteria
Unified Contradiction-Free Knowledge
Self-learning AI that gives consistent, error-free answers across all channels
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Live Call Assistance for Human Agents
Real-time guidance based on conversation flow that transforms agent performance
Unified Agent Interaction Dashboard
Consolidated view of Genesys interactions, customer data, and AI insights with call barge-in option
Download the complete advantage list of Genesys + Thunai
Real Results from Genesys Customers
From Walk-Ins to Always-On:
The Pet Store That Scaled Service with AI Agents
Discover how a growing pet store used Thunai AI Agents to streamline operations, reduce response times, and deliver personalized service that kept customers coming back.
210,000
100%
47%
94%
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60%
ramp time
35%
CSAT scores
Transform Your Genesys Contact Center Today
Limited Time Offer:
Start your 30-day free trial
and receive:
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Free AI agent training on your top 20 call types
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Complimentary quality scoring model setup
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Dedicated implementation engineer
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$5,000 in usage credits