The Future of Customer Service: Powered by Agentic AI

Remove the Complexity With
AI Agents for Nice CXone

Every customer call and chat in your NICE CXone platform contains a wealth of hidden intelligence. Thunai AI analyses every word, tone, and creates an unbiased picture, joining calls with human-like AI voice, chat, and email agents that can respond intelligently.

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Upgrade Your Entire Nice CXone Workflow

Get objective data to coach Better and make smarter decisions.
Early alerts on churn risks and compliance gaps.
Manage queries 24/7 and score 100% interactions.

How Thunai Tracks Customer Interactions in Real Time

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Integrate Thunai With Nice CXone

Upload knowledge base to Thunai Brain for intelligent, contextual responses

Set up lead collection, routing rules, and automated follow-ups

Integrate Thunai With Amazon Connect

Is Your Contact Center Truly Connecting?

From Interaction to Action

One Platform for 100% of Your CXone Intelligence.

Stop chasing insights across spreadsheets and dashboards. Thunai AI for Nice CXone unifies every interaction, voice, chat, and email into a single, intelligent workspace. We give you one clear, objective view of agent performance, customer sentiment, and critical action items, ensuring your entire team is working from the same playbook.

More Powerful Conversations
Deeper Intelligence

Smarter CX. Natively in Nice CXone.

Want to remove customer wait times altogether?

24/7 First Response: Provide immediate support across voice, chat, and email.
Truly Human-Like: Powered by advanced NLP for natural, effective conversations.
Secure & Compliant: Features a built-in authentication layer and custom data access rules

NICE CXone with AI-Powered QA and Complete Insights

Stop sampling just 1-2% of your customer interactions. Thunai integrates seamlessly with NICE CXone to analyze and score 100% of your calls and chats automatically. Move beyond basic metrics and eliminate human bias. Define what a perfect interaction looks like with your own custom parameters and get objective feedback on script adherence, sentiment, and talk-to-listen ratios

Intelligent EscalatioFrom Reactive Alerts to Proactive Customer Rescue

Why wait for a bad survey to find an unhappy customer? Thunai’s intelligent rules engine does more than just flag keywords; it detects critical combinations—like negative sentiment paired with mentions of "cancellation" or a competitor—and triggers instant, automated action. Automatically create a high-priority ticket in your helpdesk, alert a manager on Slack, and empower your team

The Thunai AI Impact on Your Nice CXone KPIs

45%

Reduction in agent coaching and ramp-up time.
Head of Enablement

70%

Decrease in escalations and repeat calls.
VP of Operations

100%

QA coverage and compliance monitoring on all interactions.
Director of Customer Experience

Your CX Transformed With AI Agents for Nice CXone

Turn Complex Workflows into Simple Automations

Launch automated workflows with a no-code interface—handle call scoring, compliance checks, ticketing rules, and escalation alerts effortlessly.

Integrate Instantly, Without the Headaches

Thunai is designed to complement your current operations, not complicate them. Thunai’s  pre-built integrations and MCP layer secure connection data flows between systems

Capture Critical Escalations the Moment They Happen

Don't let valuable information get lost in calls and chats. Thunai analyzes every single interaction in your CXone environment in real time, uncovering customer sentiment.

Industry-Focused AI Agents That Understand Your Customers

Healthcare
E-Commerce & Retail
Travel & Hospitality
Banking & Finance
Telecom

Reimagine Patient Experience and Care Journeys with Thunai

Deploy human-like AI agents that handle appointment scheduling, prescription reminders, and multilingual patient support

Deliver Faster Resolutions and Happier Shopping Experiences

Thunai AI voice agents support shoppers in multiple languages, handling inquiries, orders, and returns with empathy.

Make Every Journey Smoother with AI-Powered Guest Assistance

Deliver lifelike voice support for travelers, from bookings to cancellations, in 150+ languages.

Build Lasting Trust Through Intelligent, Secure Customer Conversations

Thunai AI voice agents simplify customer queries with secure, real-time assistance.

Scale Customer Support for Millions of Subscribers with Ease

Support millions of customer calls with intelligent, human-like AI agents.

How Thunai Solves Your Biggest CX Challenges

Automates Routine Tasks and Workflows.

Stop Your CX from Being Only Reactive

Tracks Escalations and Tickets Automatically.

Scale Support in Over 150 Languages.

Provides Instant Responses With 24/7 Availability.

Eliminate Blind Spots With CX

Go Beyond Basic Bots

‍AI Agents for Nice CXone That Work With Tools You Already Use

Gain Complete Interaction Visibility

Go beyond simple metadata. Get full, speaker-diarized transcripts, sentiment analysis, and topic categorization for every call and chat. Use powerful search and filters to find specific interactions, spot trends, and identify root causes in seconds.

Automate Quality and Compliance Management

Go beyond simple metadata. Get full, speaker-diarized transcripts, sentiment analysis, and topic categorization for every call and chat. Use powerful search and filters to find specific interactions, spot trends, and identify root causes in seconds.

Drive Agent Effectiveness and Coaching

Equip team leads and managers with the objective, granular data they need to be truly effective coaches. Pinpoint specific moments in calls for review, share best-practice examples, and track agent skill development over time with hard data, not just guesswork.

Works With The Tools You Already Use

A lab full of chairs and

Every Interaction is Now an Insight

Thunai gave us the visibility we never had. We went from manually sampling 2% of calls to having 100% coverage with automated scoring and ticketing. We’ve closed the loop on countless follow-up items that used to fall through the cracks

100%

coverage from calls with automated scoring & ticketing

2% → 100%

Improvement in call sampling visibility

Stop Leaving Revenue on the Table.

Proven to Deliver Results.

Thunai AI for Nice CXone pinpoints where revenue is lost. From missed upsell opportunities to customer churn signals and triggers, the workflows. We’ll show you how to tie every action directly to your bottom line.

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Your Questions, Answered

How does AI improve Nice CXone?

Thunai AI Agents for Nice CXone act as an intelligence layer on top of the platform. While CXone expertly handles omnichannel routing, Thunai analyzes the content of those conversations to provide functionality you can't get otherwise: 100% automated call scoring, escalation detection, and comprehensive agent performance dashboards.

What is the difference between NICE Enlighten AI and Thunai AI Agents?

NICE Enlighten AI provides broad, platform-level intelligence. Thunai offers a deployable suite of specialized AI agents focused on high-impact operational tasks. Our key value is providing a no-code workflow builder that allows you to automate specific business processes like QA scoring and compliance checks with custom logic.

Who is Nice CXone partnering with for AI?

Nice CXone partners with a broad ecosystem of technology companies, including Thunai, through its CXone AppFoundry marketplace. This allows customers to extend the platform's native capabilities. A significant collaboration for the broader AI industry is with NVIDIA, which helps power the next generation of conversational AI for customer service.

What are the top use cases for Thunai AI Agents for Nice CXone?

Top use cases include 24/7 self-service for customers (e.g., order status, password resets), automated quality assurance for 100% of interactions, and real-time agent assist (providing answers and guidance during a live call). Another key functionality is proactive customer outreach and intelligent escalation management.

A Smarter Nice CXone Contact Center is Just a Click Away

Activate Thunai AI Agents for Nice CXone to transform your call resolution, agent performance, and customer satisfaction.