Automate Insurance Support With Instant Resolution on Any Channel

Deploy AI agents for insurance to slash handling times and drive exceptional customer satisfaction across voice and chat 24/7.

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70%

Lower Escalations

26%

customer trust

42%

Faster issue resolution

100%

Visibility on calls

Trust Every Answer

Thunai Brain automatically detects and resolves contradictions in your policy documents. Help Insurance agents never quote outdated coverage terms.

Boost Customer Satisfaction

Reduce customer effort with instant answers using AI agents on call, chat and email. See higher NPS by eliminating hold times.

Accelerate Claims Processing

Automate FNOL and document collection via bi-directional CRM sync. Settle simple claims faster to significantly improve policyholder trust.

Effortless Insurance Agent Handover

Route complex issues to the right specialist instantly with full context. Ensure no repetition for the customer for car, life and house insurance.

Unlock Hidden Revenue

Automatically detect insurance upsell opportunities during routine service calls. Turn policy inquiries into new coverage sales without extra effort.

100% Audit Visibility + QA

Capture perfect transcripts and speaker-separated audio for every claim. Identify negative interactions instantly to protect brand reputation.

Make Every Second Count
With AI Call Scoring

Turn all support and sales calls into clear experience signals to improve CX today

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FAQs on AI Agents for Insurance

What is a Thunai AI Agent?

A Thunai AI Agent is a smart workflow engine that automates complex interactions. Unlike simple chatbots, these agents utilize "Thunai Brain" to understand all your documents and data. They integrate with your backend systems to perform tasks like processing claims or verifying IDs in real-time.

How does it handle crisis spikes?

Thunai agents offer infinite scalability across voice, chat, and email. During events like hurricanes, the system automatically handles thousands of simultaneous inquiries. It resolves common questions instantly using your uploaded knowledge base and queues only the most critical issues for human staff.

What processes can be automated using AI agents for insurance?

You can automate First Notice of Loss (FNOL), Identity Verification, and document collection. By using the Thunai MCP, agents can read and write data directly to your existing CRMs. Ideally, you automate high-volume, repetitive tasks to reduce manual work.


How accurate are the answers with Thunai AI agents for insurance?

Thunai uses a "Knowledge Graph" to organize information and detect contradictions in your policy documents. This ensures the AI Agent provides a single source of truth, rather than hallucinating answers. If a complex issue arises, the system facilitates a smooth hand-off to a human.


Can Thunai integrate with our current CRM?

Yes. Thunai MCP (Multi-Connect Protocol) connects with all enterprise apps out of the box. Thunai MCP allows for bi-directional sync, meaning the AI agent can fetch policy details from your CRM and update claim statuses automatically without human input.