Thunai vs. ElevenLabs: An In-Depth Comparison for Businesses

Are you looking into ElevenLabs? You might know them as the gold standard for AI voice. You might have heard their samples that sound exactly like humans.

The company sells a great voice. But do you want a voice that sounds good, or an agent that knows the truth?

ElevenLabs positions itself as a developer platform. This means you get the voice tools. But you must build the logic. You must pay for a separate LLM. You must handle the telephony code. The process brings about a need for developers. This choice also brings hidden costs that pile up because you pay for the voice and the brain separately.

A project like that can lead you to spend huge sums on a system that sounds great but cannot solve complex problems. However, if you want to change that dynamic, read on. If you want to get results without a heavy build, here is how...

What is Thunai AI?

Thunai AI works as an enterprise AI orchestration platform. The platform improves CX teams. The system helps revenue teams. This makes their results better. Thunai is set up to work for your business immediately. The platform uses no-code AI agents.

At the center of this platform sits the Thunai Brain. This module is not just a simple database. The Brain acts as a living intelligence system.

Thunai’s knowledge base brings together all your company files. This takes in documents. The system takes in spreadsheets. The component takes in videos. The Brain takes in live application data. But the most important part is Contradiction and Relationship Resolution.

The Brain actively looks for conflicts across documents. The system finds them. The Brain brings them up so you can fix them. This creates a single source of truth. This source is checked. This happens before an agent ever uses the data.

From there, Thunai has systems that are ready to use. These modules run on this trusted knowledge base:

• Thunai Omni: This is a full system for dealing with customer interactions. The system works across voice. It works across chat. It works across email. The system looks at sentiment in real time. The tool helps hand off to a human.
• Thunai Meeting Assistant: This is an active participant. The assistant joins your calls. The assistant gives real-time transcription. The tool acts as a Co-Pilot. It pulls up checked answers from the Brain.
• Revenue AI and Reflect AI: These are forward-thinking modules. They look for new sales opportunities in calls. They keep an eye on product health. They do this by pulling data from Jira.

What is ElevenLabs?

When you think about realistic AI voices, you look at ElevenLabs. ElevenLabs is a Generative Voice AI platform. The company is famous for its Text-to-Speech or TTS technology. The platform offers tools to clone voices. The system offers tools to dub videos.

The company's main idea is to make digital content sound human. They want to give developers the tools to add voice to any app.

ElevenLabs sells the promise of an API-first voice engine. In this system, you build the conversation flow yourself.

The platform is made up of three main parts:

• Speech Synthesis: This is the core engine. The engine turns text into lifelike audio. The system supports many languages. The tool offers low latency.
• Voice Lab: This is a creative tool. The lab lets you design custom voices. The software lets you clone existing voices from short samples.
• Agents Platform: This is a new developer framework. The framework lets you connect their voice API to an external LLM. This tool helps you manage the phone call connection.

That said, the platform operates on an unbundled model. This requires you to bring your own brain. Expert analysis shows this creates a gap. This gap is between the voice quality and the ability to do work.

Users report a need for external tools. They need these just to make the agent smart enough to handle a support ticket.

Does hiring a team to glue a voice API to a chat API sound like a fast way to solve your support problems?

Thunai vs ElevenLabs: Feature Comparison

So what sets Thunai and ElevenLabs apart? ElevenLabs gives you a world-class voice box. You use it to make your apps speak. The company positions itself as a toolkit for builders. Thunai AI is built as a full system. The system is ready to carry out work now.

The two systems have different goals. ElevenLabs gives you the parts to build a talking bot. Thunai hands over the keys to a working employee. ElevenLabs’ features are media tools. These include voice cloning. They include dubbing.

Thunai’s features are business-ready modules. These include a meeting assistant. They include a revenue finder. They include an all-channel inbox.

User Experience and Reviews

ElevenLabs' position in the market is clear. Creators love the voice quality. But business users tell a different story. The platform gets complaints. Users say the operational side is hard.

Analysis shows that ElevenLabs is great for media. The tool struggles as a business platform.

• Users report critical gaps in telephony. A major issue is the blind call transfer. If an agent transfers a call and the human does not answer, the customer is left hanging. The line goes dead or silent. This is a deal-breaker for customer support teams.
  
• Reviews also mention a disjointed workflow. You have to manage the voice settings in one place. You manage the logic in another. This goes against the need for a unified dashboard. Users find it hard to debug conversations.

Thunai is built on a different plan. The entire experience is set up to be usable. The design is made for business teams.

• You use a visual builder. The builder uses drag-and-drop to make agents. You can see the voice settings. You can see the logic. You can see the data. All in one place. You do not need to jump between tools.
  
• The Thunai user experience centers on orchestration. The ElevenLabs user experience centers on synthesis. This brings about the risk of a great voice that cannot get the job done.

Performance and Reliability

You need to be able to count on an AI system. Dependability is not just about how real the voice sounds. Reliability is about whether the agent knows the facts. The real test is if the agent can finish the task.

ElevenLabs' method for performance relies on the external brain. The company relies on you connecting a separate LLM like GPT-4. This creates a reliability gap.

However, users report real issues with this model.

• Voice Box, Not Brain: Experts state that ElevenLabs gives you the mouth but not the mind. The platform cannot inherently verify information. The voice repeats what the external model tells it. If that model hallucinates, the beautiful voice lies to your customer.
  
• Telephony Risks: The blind transfer issue mentioned before is a performance failure. A support system that hangs up on customers is not reliable. This flaw damages trust.

Thunai's method for performance starts with the knowledge. The system fixes the brain first.

• Fixing Data Conflicts: The Thunai Brain actively finds contextual conflicts. The Brain looks across documents. The system helps you sort out contradictions. This happens before an agent speaks. This process cuts down on the risk of the AI getting confused.
  
• Human Coaching: Thunai allows for real-time barge-in. A supervisor can listen. They can take over if the AI struggles. ElevenLabs does not offer this collaborative intervention.
  
• Tracking: Thunai gives full logs of all user-agent chats. You can see exactly what the AI did. You can see why it did it.

Why would you want a voice that sounds human if it cannot handle a simple call transfer?

Pricing and Value for Money

A platform's true cost goes beyond the subscription fee. Real cost includes the extra services. Real cost includes the usage fees for the external brain. This is where the difference between Thunai and ElevenLabs stands out.

ElevenLabs' pricing model is unbundled. The company uses a credit system. This has been called confusing funny money by users. The base fee is just the start.

The costs can pile up. They pile up in hidden ways.

• The Unbundled TCO: You pay ElevenLabs for the voice. Then you must pay OpenAI or Anthropic for the brain. You pay for every minute of conversation twice. Once for the audio. Once for the logic. This adds 20-30% more to the cost.
  
• Credit Confusion: Users complain that credits deplete quickly. Forecasting how many credits a conversation will use is hard. This makes budgeting hard.
  
• Overage Costs: If you run out of credits, the overage rates can be high. You pay a premium to keep your agents talking.

Thunai is set up to give clear value. The design centers on business outcomes. The system does this without the need for multiple bills from different vendors.

• All-in-One Value: Applications like Omni work from day one. You get the voice. You get the brain. You get the orchestration. You do not need to glue vendors together.
  
• No Hidden Brain Tax: You do not need to pay a separate bill to OpenAI to make the tool work. The system is integrated.

Security and Compliance

For any enterprise, guarding data is a top need. Both platforms have strong security measures. But they approach the problem in different ways.

ElevenLabs puts a big emphasis on media security. The company complies with standard regulations.

• Standard Compliance: ElevenLabs meets major industry standards like SOC 2.
• Zero Retention: They offer a mode where they do not store your audio data.

These are good features. However, they mostly protect the audio layer.

Thunai guards the business data layer. The system secures your information. It does this across the whole ecosystem.

• Data Separation: The Thunai Brain organizes content. The Brain puts it into domains. The architecture isolates data that is sensitive. The system isolates data for specific tenants. This is done by default. This step makes sure data boundaries stay in place.
• Full Traceability: Thunai provides logs of every API call executed. You have a complete audit trail. You can see what the agent accessed. You can see what it changed.
• Secure Connections: The MCP makes sure of the data. The protocol checks data moving between your CRM and Thunai. This makes sure it is secure. Protection applies to reading data. Protection applies to writing data.

Why Enterprises Prefer Thunai Over ElevenLabs

The choice between Thunai and ElevenLabs is a big one. For many enterprises, the choice comes down to one question: Do you want to produce audio, or do you want to run a business?

Enterprises choose Thunai because it is a finished system. It is not just a voice engine.

ElevenLabs is a media tool. The tool requires you to bring your own logic. You must manage separate vendors. You must deal with telephony gaps. Thunai is an action-oriented platform. The platform hands over value on day one.

1. The Platform Fixes Data First: The Thunai Brain does not just read scripts. The Brain finds contradictions. The Brain sorts them out. This creates a trusted base. This base is for all your AI agents.
   
2. The Platform Includes Ready Apps: You do not build a sales agent from scratch. Revenue AI detects deals. Revenue AI does this automatically. You do not build a support tool. Omni handles voice. Omni handles chat. Omni handles email. Omni does this right away.
   
3. The Platform Lets You Coach: Thunai's Omni dashboard lets supervisors help. They can barge in on calls. They can guide the AI. ElevenLabs leaves the AI to handle the call alone.

Thunai is an AI system for your enterprise. This system is ready to work. Want to see Thunai in action?

FAQs on ElevenLabs vs. Thunai

What is the main difference between ElevenLabs and Thunai?

ElevenLabs is a Voice AI platform. The platform excels at making text sound like a human. The system requires you to connect an external brain and build workflows. This tool is best for media and simple voice tasks. Thunai is an orchestration system. The solution includes the brain, the voice, and the apps. The platform comes with finished modules like Omni. The system handles complex workflows out of the box.

Why is ElevenLabs' pricing called unbundled?

ElevenLabs charges for the voice generation. But you must also pay a separate provider for the intelligence. This means you get two bills. Users report this makes the Total Cost of Ownership higher and harder to predict. Thunai provides an integrated system where you pay for the value delivered.

Can ElevenLabs handle support tickets like Thunai?

Not on its own. ElevenLabs can speak the answer. But the voice cannot natively read your ticket history. The system cannot update the CRM record without you building custom code. The tool cannot handle a blind transfer if the line is busy. Thunai has the MCP. The protocol connects to your CRM to read and write data instantly.

Does ElevenLabs have a feature like Thunai's Contradiction Resolution?

No. ElevenLabs focuses on how things sound. The system uses basic RAG to find text. The tool does not explicitly fix contradictions inside your documents. Thunai’s Brain actively detects contradictions. The Brain helps you sort them out. This makes sure the AI does not speak wrong information with a confident voice.