How to Fix Abandoned Carts and Ecommerce Customer Support With AI Agents

Tired of abandoned carts that tank your conversion rates?

Personalized recovery calls and instant chat support reduce this, but team capacity can prevent you from doing this at scale.

But there’s the solid fact - improving your ecommerce support and sales teams costs money!

Luckily, that’s why AI tools for ecommerce fix this for abandoned carts and support, in a way that’s within budget and here’s how…

How AI Agents for Abandoned Carts Work

With AI agents that use deep connections and voice features, you allow a better, proactive way to recover revenue once a customer leaves a cart.

Whether you try to complete a sale, need a product question answered instantly, or want to process a return without manual effort, your AI agent guides the customer.

• Recover Revenue: Customer left at checkout? The AI proactively chats or handles calls to give help or a discount to complete the deal.
  
• Answer Queries: AI reads your product manuals and policies to answer sizing or shipping questions instantly.
  
• Automate Logistics: Need to process a return? Tell your AI the details; it directs your ERP and Shopify backend to update inventory and issue labels.

How Thunai AI Voice Agent Can Help You With Better Support

Step 1: Open the Thunai AI App and go to create an AI agent to build your own revenue (via Revenue AI) or Support agent reaching out to our team if needed.

Step 2: Select the type as sales, support, or knowledge based on the use case. Name it and turn on voice functions.

Step 3: Adjust the agent voice tone and responses based on what fits your brand. In Thunai, you adjust responses using a prompt like You are a helpful sales associate that helps customers finish their purchase.

Step 4: Sync Thunai with Shopify, your CRM, or helpdesk software using the MCP module to run the workflow. Upload your product catalogs and policy documents for its knowledge base.

Step 5: Save the agent and give the agent a test run to check its handling of objections and queries matches what you want.

Step 6: Insert the agent on your storefront, app or CCaaS for an AI voice agent that proactively guides users and follows-up via call. 

Using Thunai AI agents for Ecommerce Customer Support and Better Revenue

1. Abandoned Cart Follow-Up Calls from AI Voice Agents 

Customers often leave their carts because of last minute doubts or distractions. Using passive emails often results in low open rates and lost sales. Using an AI Voice Agent speeds up recovery by reaching out while the intent is still fresh.

Thunai AI agents proactively handle calls with customers to ask if they faced technical issues or need help.

Because of this, recovery becomes personal and immediate. By doing this, AI agents for ecommerce stores lower the chance of lost sales due to neglect.

This helps in:

• Lowering the delay between abandonment and follow up that happens with manual sales teams.
• Identifying the exact hesitation whether it is shipping costs or product questions without guesswork.
• Clearly stating verbal incentives or answers to push the purchase through.
  

2. Website AI Agents on Chat and Voice to Answer Queries 

Shoppers have questions at all hours, and waiting for a human agent kills conversion. With Thunai Omni, the AI handles the first part of every conversation on voice, chat, and email.

Our AI agents for ecommerce stores use Thunai Brain to understand your specific product details and policies. With this, AI voice agents and AI ecommerce chatbots give instant, accurate advice 24/7, resolving doubts about sizing, materials, or delivery times.

This method helps conversions by:

• Helping customers get answers instantly without leaving the product page.
• Lowering the number of basic queries that fill your human agents queues.
• Analyzing sentiment in real time to alert humans if a high value customer is frustrated.
  

3. Using AI Voice Agents as Sales Reps to Your Ecommerce Store

Turn your support cost center into a revenue generator. With Thunai Omni, the agent does more than just answer; it sells. 

Moreover, using Thunai Revenue AI these call transcripts and email conversations are used to score new sales opportunities.

AI for ecommerce act as tireless sales reps that know your inventory inside out. It detects purchase intent during chats or calls and guides the customer toward checkout or upsells relevant add ons.

This improves revenue. It also lowers the Customer Acquisition Cost by automating the nurturing process.

Moreover, these AI agents for ecommerce lower the workload on sales teams so they can work on closing high ticket B2B wholesale deals.

4. Centralized Product Knowledge Base (PIM) for Store Managers

It can be easy to give wrong information when product data is scattered across spreadsheets, PDFs, and emails.

Thunai Brain acts as a central intelligence for your whole operation, ingesting documents, videos, and spreadsheets. When store managers or AI agents need to know if a product is compatible or in stock, they get one source of truth.

This leads to better data integrity by:

• Detecting contextual conflicts across documents and helping you fix contradictions.
• Making complex catalog data accessible via a simple chat interface Ask Thunai.
• Increasing confidence that every channel chat, voice, email is giving the same product info.
  

5. Automated Order and Return Workflows for Shopify and Your ERP Software

Internal teams often drown in manual tasks like updating order statuses or processing returns in ERPs. This slows down fulfillment.

Thunai Common Agent and MCP connect to your existing tools instantly. You can build visual workflows where the AI agents for ecommerce stores take a return request via chat and automatically updates Shopify and your ERP without human input.

This helps by lowering the time wasted on data entry. And also, letting the system run bidirectional syncs to fetch and update records in real time, guaranteeing inventory is always accurate.

6. Instant Product Defect and Issue Trend Detection

Keeping up product quality is needed for ecommerce brands to avoid mass returns. Thunai Reflect AI helps monitor the demand for your products and any issues mentioned in real time.

Thunai Reflect AI for ecommerce stores do this by gathering insights from customer chats, support tickets, and Jira to identify regressions or hot spots. If multiple customers complain about a broken zipper, the AI flags it immediately.

This improves quality control because:

• You find problems before they grow into a PR disaster.
• Trends are analyzed automatically, notifying relevant procurement teams.
• The loop is closed by converting these insights directly into engineering tickets.
  

Using Thunai AI Automation for Shopify and Ecommerce AI Customer Support

Stop letting abandoned carts and manual order processing drain your store efficiency. In the age of AI agents for customer service, losing sales to slow support makes no sense.

Thunai can speed up responses to shopper queries and recover lost revenue, freeing your team for complex issues. With Thunai customer support ai agent, you get:

• AI Voice Agents for Sales: Recover abandoned carts with an AI that proactively handles customer calls to resolve doubts and close deals.
• Omnichannel Automation: Ditch the disjointed tools. Handle voice, chat, and email from one workspace, checking that no customer conversation is lost. This goes especially with the human barge-in feature that allows agents to join calls and chats instantly before an escalation occurs. 
• Live AI and Thunai Copilot: To help agents on Thunai also has Live AI and Copilot features that provide agents on call with live suggestions and the capability to pull customer history, product details and the status of tickets instantly while on call.
• Thunai Brain: One spot for all product answers. Give your team and AI instant help for specs and policies all from a single, conflict free knowledge source.
• Real Time Smart Suggestions: Get live tips for human agents facing angry customers, guiding them instantly to the right resolution.

Ready to see your conversion metrics improve? Try Thunai for free and see the change in your store revenue!

FAQs on Using AI Agents for Ecommerce and Shopify

Can Thunai AI agents really handle complex product questions?

‍Yes. Thunai Brain ingests all your manuals, videos, and spreadsheets to create a deep knowledge base. It understands context and even resolves contradictions in your data to give accurate answers.

Does it connect with my existing tools?‍

Absolutely. Thunai MCP connects with 35+ popular enterprise apps out of the box, including CRMs and helpdesks. You can also build custom connectors for any specific tool you use.

How does it help with abandoned carts?

‍Thunai Revenue AI detects opportunities and can initiate proactive interactions with customers who left the site, addressing their concerns in real time to close the sale.