Verint Set to be Bought by Thoma Bravo for USD 2 Billion

On August 27th (Wednesday), the private equity firm Thoma Bravo announced its plan to acquire Verint Systems Inc. Verint is a major company that makes contact center software. The deal is valued at about USD 2 billion, including debt.

This move happened less than a week after the firm agreed to buy Dayforce Inc. for $12.3 billion. This shows an aggressive plan for acquisitions.

Verint is a dominant force in the CX and CCaaS industry.

Over 85% of the Fortune 100 are among its 10,000+ customers. The company has a cloud-based platform. It uses AI agents to automate answers to common customer questions. 

The platform also helps agents find opportunities to upsell to buyers.

What This Acquisition Means for the CX Industry

This deal is the latest in a series of major consolidations in the Customer Experience (CX) software market. Thoma Bravo's proposal is a 4.2% premium on Verint's closing price from June 30th. The deal is expected to close in early 2026.

This buyout creates major uncertainty for the thousands of companies that depend on Verint's platform. This includes most of the Fortune 100. Verint's subscription software business saw its annualized recurring revenue climb 6.3% to $710 million.

At the same time, its total quarterly revenue recently fell by $14 million year-over-year. This financial ambiguity and the change in ownership raise serious questions. Businesses wonder about future product roadmaps, pricing, and support.

This trend is alarming. It suggests that depending on large, established vendors is no longer a guaranteed method for stability.

Who is Thoma Bravo?

Thoma Bravo is a private equity firm. It is known for acquiring and growing technology companies. Its recent activity includes the massive $12.3 billion deal for Dayforce Inc.

This shows its concentration on dominating the workforce and customer management software sectors. Its method often involves buying established companies. It then combines their assets to create a more powerful market entity.

Thoma Bravo's Method: Combining Companies

Thoma Bravo's plan for Verint is a clear example of its consolidation playbook. After the transaction is complete, the firm plans to merge Verint with another company it owns. That company is Calabrio Inc., which it acquired in 2021.

• Planned Merger: The goal is to combine Verint's AI automation tools with Calabrio's platform for measuring contact center performance.
• Market Dominance: This combination aims to create a complete, all-in-one solution. This can help it capture a larger share of the CX market and build a competitive barrier.‍

How Can Companies Prepare for Industry Shifts?

The consolidation of the CX market means vendor roadmaps can change overnight. This leaves companies scrambling. To avoid this, it is very important to build an agile and future-proof technology plan.

With flexible AI voice, chat, and email agents from Thunai, you can automate your full CX experience completely. Moreover, you can integrate Thunai with any of your existing CCaaS platforms to avoid any disruption to existing processes.

• With this, your operations are not dependent on a single company's uncertain future.
  
  
• Moreover, prioritizing platforms with open APIs makes sure you can connect the best tools from different vendors. This creates a more powerful and resilient CX operation that you control.

Ready to future-proof your customer experience plan? Try Thunai AI for free to see how agentic AI can improve your CX!