Deploy AI Agents for ServiceNow That Never Sleep on Tickets
Thunai connects your ServiceNow to AI to automatically create incidents, resolve tickets, approve changes, and trace root causes.
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3X
Faster response
100%
AI actions logged
for compliance
27
Live ITSM actions
across domains
4096
To connect to Thunai
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You describe the problem naturally
Create a P1 for the Atlanta login failure, link it to the auth problem, and assign it to the infra team.
Thunai picks the
right action
The AI finds the correct tool from 27 registered ServiceNow actions instantly, no manual mapping.
ServiceNow
executes it live
The incident is created, prioritized, linked to the problem record, and assigned — all in one shot.
Every action is logged and traceable
Full audit trail with inputs, outputs, timing - every AI-driven change is on record. Compliance covered.
Work With AI Agents for ServiceNow That Automate Tickets, Tasks and Escalations
Automate 27 native ServiceNow Actions
Automate very major ITSM action across Incidents, Tasks, Change Requests, and Problems is registered and ready. Let Thunai automate ServiceNow workflows based on your usual SOPs - No complex set up needed!
Real-Time Audio Streaming + Issue Disposition
Get verbal and visual guidance during live incident bridges so you never look away from the screen. Better yet, Thunai also categorises issues automatically for quicker resolution and workflows.
Automatic Root Cause Analysis on Incidents
Thunai connects incidents to problems and traces patterns across related tickets for better issue tracking. Thunai also automatically performs actions like password resets or raising tickets for account unlocks.
Log Every Action on ServiceNow for Compliance
Every AI-driven ServiceNow operation is captured with timestamp, action name, parameters, response, and timing. Your compliance team will thank you for AI governance that’s ISO42001 certified.
Embedded on Every Record Page and Interface
Thunai Omni sits directly on your Incident and other pages, aware of the exact record you're viewing or interface (like Teams) so you don’t have to keep opening ServiceNow separately.
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How Thunai Supercharges ServiceNow With AI Agents
Thunai Omni embeds directly into the ServiceNow UI. No tab switching. No copy-pasting. Better yet, create a self-help page that allows customers to resolve issues using AI chatbots and multilingual AI agents.
Base every response on past tickets, customer resolutions and SOPs
Thunai searches your live ServiceNow data to avoid duplicate incidents
The first 10 minutes of triage handled automatically
Human-in-the-Loop
Automatic human handover on escalations
SOC 2 Compliant
Enterprise-grade security standards
Full Audit Trail
Complete logs on ServiceNow
Real-Time Sync
AI agents solve tickets in real-time
Ready to Launch AI Agents in ServiceNow That Deliver Results?
Connect Thunai to ServiceNow in under 10 minutes.No engineering required. No card needed to start.