Deploy AI Agents for ServiceNow ThatNever Sleep on Tickets

Thunai connects your ServiceNow to AI to automatically create incidents, resolve tickets, approve changes, and trace root causes.

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Talk to an AI Salesforce Expert

3X

Faster response

100%

AI actions logged
for compliance

27

Live ITSM actions
across domains

4096

To connect to Thunai

How Thunai Works in ServiceNow

Your AI Agents Need Better Salesforce Data

Most AI tools pull raw data from your CRM and hope for the best. That's how you end up
with agents quoting closed deals, wrong contacts, and outdated pricing.

You describe the problem naturally

Create a P1 for the Atlanta login failure, link it to the auth problem, and assign it to the infra team.

Thunai picks the
right action

The AI finds the correct tool from 27 registered ServiceNow actions  instantly, no manual mapping.

ServiceNow
executes it live

Fully automated pipelines push unvalidated CRM data straight to production AI — with no human checkpoint to catch misformatted or incorrect records.

Work With AI Agents for ServiceNowThat Automate Tickets, Tasks and Escalations

Automate 27 native ServiceNow Actions

Automate very major ITSM action across Incidents, Tasks, Change Requests, and Problems is registered and ready. No complex set up needed!



Real-Time Audio Streaming

Get verbal and visual guidance during live incident bridges and change board calls. Omni streams audio responses so you never look away from the screen.



Automatic Root Cause Analysis on Incidents

Thunai connects incidents to problems, traces patterns across related tickets, and builds the full impact picture in ServiceNow



Log Every Action on ServiceNow for Compliance

Every AI-driven ServiceNow operation is captured with timestamp, action name, parameters, response, and timing. Your compliance team will thank you.



Embedded on Every Record Page

Thunai Omni sits directly on your Incident, Change Request, or Problem page, aware of the exact record you're viewing, ready to act on it.

How Thunai Supercharges ServiceNow With AI Agents

Thunai Omni embeds directly into the ServiceNow UI. No tab switching. No copy-pasting. Get live state, priority, and linked records of the ticket you're on and the right response every time.
Base every response on past tickets, customer resolutions and SOPs
Thunai searches your live ServiceNow data to avoid duplicate incidents
The first 10 minutes of triage handled automatically

Human-in-the-Loop

Every record reviewed before going live

SOC 2 Compliant

Enterprise-grade security standards

Full Audit Trail

Version tracking and rollback across Salesforce

Real-Time Sync

AI agents reflect changes instantly

Ready to Launch AI Agents in ServiceNow That Deliver Results?

Connect Thunai to ServiceNow in under 10 minutes.
No engineering required. No card needed to start.

Book a demo

FAQs on AI Agents for Banking

How does Thunai work with my existing ServiceNow data? 

Thunai uses Thunai Brain to sync with your live application data in real time via APIs and webhooks. This helps the agent act on the most up-to-date information from files, links, PDFs and even your past resolved tickets.

What is the difference between a standard Virtual Agent and a Thunai AI Agent? 

While a Virtual Agent typically interacts via chat to answer known queries, Thunai Common Agent is an engine that manages actions across tools. It is a multimodal system that can be built using visual builders or AI prompts to handle workflows across text, voice, and email.

How does the AI assist human agents during live calls? 

The Meeting Assistant provides real-time transcription and acts as a Co-Pilot, pulling live answers from company data during the meeting to help agents answer tough questions.

Do I need to write custom code to connect Thunai to ServiceNow?

No. Thunai uses a Multi-Connect Protocol (MCP) that allows it to reference registered tools and connect to ServiceNow out-of-the-box without per-use-case engineering.