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Thunai Podcast

From Support to Retention: Inside Dose Daily's CX Journey

Episode 02 of The Prompt Room, with Mona K from Dose. A conversation on customer support, experience, and retention.

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Fresh off the mic

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CX Automation

Fresh off the mic

Episode 02 of The Prompt Room, with Mona K from Dose. A conversation on customer support, experience, and retention.

Mona K
Head of Customer Support
20 August 2026
6:01
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CX Automation

From Support to Retention: Inside Dose Daily's CX Journey

Episode 02 of The Prompt Room, with Mona K from Dose. A conversation on customer support, experience, and retention.

Mona K

●

30 Mins Watch

▶
CX Automation

Shane Summers on 1stDibs' CX Playbook

Shane Summers, Director of Client Services at 1stDibs, joins The Prompt Room to unpack how a luxury marketplace scales consistent, AI-supported CX.

Shane Summers

●

30 Mins Watch

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