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Thunai Podcast

Two Decades of Support at Scale, with Vernon Clemons

Episode 03 of The Prompt Room, with Vernon Clemons, Jr. from Model N. A conversation on scaling support, incident management, and the future of enterprise CX.

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Latest Episode

Fresh off the mic

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CX Automation

Fresh off the mic

Episode 03 of The Prompt Room, with Vernon Clemons, Jr. from Model N. A conversation on scaling support, incident management, and the future of enterprise CX.

Vernon Clemons, Jr.
Vice President of Global Customer Support
23 October 2026
7:09
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The Archive

All Episodes

CX Automation

Two Decades of Support at Scale, with Vernon Clemons

Episode 03 of The Prompt Room, with Vernon Clemons, Jr. from Model N. A conversation on scaling support, incident management, and the future of enterprise CX.

Vernon Clemons, Jr.

●

39 min watch

▶
CX Automation

Reducing Customer Pain at the Source: Inside Sentry's AI-Native Support Model

Episode 04 of The Prompt Room, with Assaf Barnir from Sentry. A conversation on AI-native support, product feedback, and preventing customer issues.

Assaf Barnir

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54 min watch

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CX Automation

From Support to Retention: Inside Dose Daily's CX Journey

Episode 02 of The Prompt Room, with Mona K from Dose. A conversation on customer support, experience, and retention.

Mona K

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30 Mins Watch

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CX Automation

Shane Summers on 1stDibs' CX Playbook

Shane Summers, Director of Client Services at 1stDibs, joins The Prompt Room to unpack how a luxury marketplace scales consistent, AI-supported CX.

Shane Summers

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30 Mins Watch

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