AI Agents for Retail That Resolve Issues in Under 0.8 Seconds
Stop losing shoppers due endless chatbot loops. Deliver instant, personalized support at every touchpoint that resolves tickets, delights customers, and saves carts.
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3×
40%
+28pt
Never-Ending WISMO Loops
Disconnected Tech Stacks
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No After-Hours Support
Seasonal Traffic Surges
Meet Thunai: The AI Agent for Retail That Actually Resolves Tickets and Issues
Answer Customers Instantly in Over 200+ Languages
Real-Time Order Updates + Insights for Agents
Smart Automation
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Smart Escalation With Human Barge-In
Instant Ticket Closure and Order Resolution
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Conversational AI That Instantly Solves Every Query From Cart to Doorstep
Order Management and Logistics Automation
Real-Time Sentiment and Escalation Management
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24/7 Shopping Support and Cart Conversion
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Product Defect and Closed-Loop Feedback
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Launch and Automate Your Retail and Ecommerce Support in Under 48 Hours
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AI for Retail That Works With You Already Have
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Still Got Questions?
Thunai differentiates itself through its advanced AI-powered understanding, proactive insights, and workflow automation capabilities beyond simple keyword search.
Thunai employs robust security measures, including encryption and access controls, and adheres to relevant data privacy regulations.
Yes, Thunai provides on-premises deployment for organizations with strict data security and compliance requirements.
Thunai can automate support by providing agents with quick access to relevant information, suggesting answers, and potentially automating responses for common and even complex queries.
AI agents automate routine support workflows across text, voice, and email, swiftly handling WISMO (Where Is My Order) inquiries, return processing, and inventory checks 24/7. They also act as revenue drivers, automatically capturing new sales opportunities based on intent indicators during shopper conversations.
Conversational AI in retail refers to AI systems that engage customers in natural, two-way dialogue across voice, chat, and email handling queries like order status, returns, and product availability without human intervention. Unlike scripted chatbots, conversational AI understands intent, adapts to context, and personalizes responses based on live customer and order data.
Retail tech stacks are typically fragmented across CRMs, order management systems, helpdesks, and legacy databases —each holding a piece of the customer picture. Thunai AI solves this by acting as a unifying layer that reads and writes data across all connected systems in real time, giving agents and AI alike a complete, accurate view without manual retrieval or data duplication.
Brands like Amazon and Sephora utilize sophisticated AI systems to personalize recommendations and resolve logistics queries instantly. Similarly, companies like Walmart heavily leverage predictive AI to conquer complex supply chain visibility, preventing phantom inventory and ensuring smooth omnichannel fulfillment.