Your agents' smartest co-pilot, live on every call
Thunai listens to every conversation and instantly surfaces the right answers, prompts, and next steps - so your team resolves issues faster, personalises every interaction, and never drops the ball.
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Live intelligence, every conversation
Thunai works silently in the background — Listening, Understanding, and Guiding your agents in real time.
Everything your agents need, instantly
Live transcription & intent detection
Instant Knowledge Surfacing
Automated Prompts & Nudges
Calll Sentiment analysis
One Verified Source of Truth
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summaries
Better outcomes for everyone
Thunai doesn't just make agents faster — it makes the whole operation stronger.
Instant support
Solve complex issues without escalation — every agent has expert-level answers at hand.
Productivity boost
Handle more calls per shift and slash after-call work with automated summaries.
Personalised CX
Every interaction feels tailor-made with contextual data and timely offers.
Faster onboarding
New agents hit full productivity in weeks, not months, guided by live AI coaching.
Agent wellbeing
Less stress, fewer escalations, and more positive calls leads to lower turnover.
Compliance guardrails
Real-time alerts for regulated industries — finance, healthcare, and beyond.
Case Studies
Thunai doesn't just make agents faster — it makes the whole operation stronger.
Your 24/7 Assistant for Every Shopper Story
Thunai AI assist listens to every shopper interaction and instantly surfaces order history, delivery status, and return policies. Help agents resolve issues and spot upsell opportunities better.
Live order, warrenty, shipment, and delivery details appear the instant a customer connects
The co-pilot suggests return and refund steps that stay policy-compliant every time
Purchase history triggers personalised upsell prompts agents can use mid-conversation
Reduction in Agent AHT
65%
Higher Upsell Conversion
18%
Faster AgentRamp Up
2X
Compliant conversations, confident agents
Thunai keeps every banking interaction within regulatory bounds while helping agents identify the right products for each customer at exactly the right moment.
Instant alerts when conversation drifts outside RBI, SEBI or IRDAI guidelines — before it becomes a risk.
Loan, card, and investment suggestions surfaced from customer profile and credit eligibility in real time.
Behavioural signals flagged live so agents can escalate suspicious account activity immediately.
Compliance accuracy
99%
Faster loan queries
35%
Faster Agent Ramp Up
2X
Faster claims, happier policyholders
Thunai guides agents through complex claims step by step, reducing errors and ensuring every policyholder gets accurate, empathetic support from the first call.
Automated step-by-step guidance ensures no document or step is missed during claim initiation.
Agents retrieve exact policy terms, exclusions, and coverage details without putting the customer on hold.
Relevant riders and top-up covers suggested at the right moment based on the policyholder's profile.
Faster claims handling
45%
Fewer repeat calls
30%
Add-on attach rate
25%
Empathetic support, every patient interaction
Thunai reads patient sentiment in real time and surfaces the right care pathways, keeping agents calm, informed, and fully within HIPAA and local health data regulations.
Sentiment AI flags anxious or distressed callers so agents can shift to an empathy-first response immediately.
Smart scheduling suggestions match patient needs to the right specialist, slot, and location instantly.
HIPAA-aware prompts ensure agents never share protected health information beyond permitted scope.
Faster appointment booking
50%
Drop in escalations
38%
HIPAA adherence
100%
Reduce churn before customers even think to leave
Thunai spots churn signals mid-conversation and gives agents the right retention offer instantly while also guiding technical troubleshooting without escalation.
Sentiment and usage signals flag at-risk customers so agents can pivot to retention mode instantly.
Step-by-step fix guides appear based on device model, OS version, and reported issue — no hold needed.
Usage data triggers personalised upgrade offers at the ideal moment to increase ARPU.
Churn reduction
32%
Faster fault resolution
41%
ARPU increase
20%
Real Results
3X
Agent Ramp Speed
40%
Faster Call Resolution
70%
Less Call Handle Time
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See how Thunai can transform your contact center operations