How to Create Multilingual AI Voice Agents Using Thunai

It’s expensive to hire native-speaking agents for every region!

In fact, we’ve learned the hard way that building a support team that speaks many languages can be a HUGE challenge!

That’s why using a multilingual AI voice agent solves this problem, and we will show you how…

Why Your Business Needs a Multilingual AI Voice Agent

A multilingual AI voice agent helps you break down language barriers instantly. It gives every customer a smooth experience in their own language.
For example, a user in Tokyo might need help with your software. A customer in Paris may want to ask about an order.
Your AI agent can understand and respond fluently at any time, day or night. It does more than just translate words. It holds a real conversation that understands context.

• Global + Multilingual Support: Quickly set up support in many languages without hiring new agents.
  
• Understand Nuance: The AI understands regional dialects and cultural details. This creates truly personal interactions.
  
• Automate Routine Inquiries: Let your human agents handle complex issues. The AI can answer simple, repetitive questions in all languages.
  

How to Build a Multilingual AI Voice Agent with Thunai

Step 1: Log in to your Thunai AI App and go to the ‘Voice Agents’ dashboard.

Step 2: Click ‘Create New Agent’ and choose a main function like support, sales, or internal knowledge. Name your agent for its specific job.‍

Step 3: In the configuration settings, find the ‘Language’ option. Choose all the languages you want your agent to support from the long dropdown list. You can customize the voice, accent, and tone for each chosen language to match your brand’s personality in every region.‍

Step 4: Upload your main knowledge base in one primary language (for example, English). Thunai’s core system will automatically process and understand this information. This makes it ready for questions in many languages.

Step 5: Use a simple prompt to define its personality, such as: ‘You are a friendly and patient support agent that uses the uploaded knowledge base to answer questions in the user’s native language.’

Step 6: Save and test your agent by asking it questions in the different languages you selected. Place the widget on your website, app, or contact center IVR.‍

Benefits of Using a Multilingual AI Voice Agent

1. Lower International Support Costs

It is very expensive to hire, train, and manage different support teams for each language. A multilingual AI Voice Agent removes this need. You can use one AI that speaks all your customers' languages. This helps you bring your support operations into one place and cut overhead costs.

Bringing everything together results in a more efficient and cost-effective plan for global growth.

This helps in:

• Removing the need for costly call centers in each region.
• Lowering the costs of hiring and training agents for specific languages.
• Growing into new markets without needing to hire many more support staff.

2. Give Consistent, 24/7 Global Support

Customers expect help on their own schedule. Giving support around the clock in different time zones is very difficult with human agents.

A multilingual AI voice agent gives instant, high-quality help at any hour of the day, in any language. It never sleeps, gets tired, or takes a vacation. This makes sure your brand is always ready to respond.

This method helps you by:

• Improving customer satisfaction (CSAT) by solving problems instantly, no matter the time or place.
• Making sure your brand and support style are the same in every market.
• Capturing new leads and fixing problems from other continents while you sleep.
  
  

3. Improve Customer Experience with Personalization

Speaking a customer’s native language is more than just communication. It shows respect and builds trust. An AI voice agent can instantly identify a caller's language and change the conversation to match. This creates a deeply personal and comfortable experience.

This process removes the frustration and difficulty that language barriers can cause in support. It makes customers feel truly seen and understood.

This greatly improves customer loyalty by:

• Making your products and services easier to use for non-native English speakers.
• Lessening customer effort and frustration, which helps keep more customers.
• Building a strong, positive brand name in many different global markets.
  
  

4. Centralize Your Knowledge Base for Simpler Management

Managing many knowledge bases for different languages is not efficient and can lead to mistakes. With Thunai, you keep one main collection of information in a single language.

The multilingual AI voice agent does the rest. It correctly translates and understands this information to answer questions in any language you choose. When you update a process or an answer, it is fixed for all languages at the same time.

This leads to better operations by:

• Making sure that information is always correct and current in every language.
• Greatly cutting down on the administrative work of managing content.
• Getting rid of inconsistent or old information in your different language systems.
  
  

5. Move Into New Markets Faster

Going into a new international market usually takes months of work to build a local support system.

With a multilingual AI agent, you can "turn on" support for a new country or region in minutes. The moment you choose to expand, your AI is ready. It can handle customer questions in the local language from the very first day.

This approach helps speed up growth and lowers the risk of expanding worldwide. It also allows your business to test new markets without committing to costly, long-term support setups.

6. Free Up Your Expert Agents for Important Tasks

Your skilled, bilingual human agents are a valuable part of your team. Their time is better used for complex, sensitive, or money-making issues. They shouldn't have to answer the same basic questions in different languages.

The multilingual AI voice agents handle all the repetitive, simple questions automatically. It acts as a global filter. This lets you send only the most important issues to your human experts.

This improves team efficiency because:

• It allows skilled agents to concentrate on what they do best, which improves job satisfaction.
• It boosts the whole team's productivity and lets you handle more complex issues faster.
• It lessens agent burnout by automating the boring parts of the job.
  
  

What are the Limitations of Traditional, Monolingual Support?

• High Operating Costs: Hiring native speakers for every market is extremely expensive. It is also hard to scale up.
  
• Inconsistent Customer Experience: The quality of service can be very different between regional teams. This can damage your brand's reputation.
  
• Limited Hours of Operation: Giving 24/7 support across time zones is often not possible. This leaves customers waiting for help.
  
• Slow Resolution Times: Language barriers can cause miscommunication. This means it may take several contacts and frustrating escalations to fix simple problems.
  
• Barriers to Market Entry: The high cost and difficulty of creating local support can stop or slow down entry into new areas.
  
• Information Silos: Keeping separate knowledge bases for each language is a huge administrative task. It often leads to different answers for the same question.
  
• Poor Scalability: Your ability to give support is directly linked to hiring. This makes it slow and costly to adjust to more global customers.

Create a Global AI Workforce with Thunai

Do not let language barriers stop your growth. In today's world, support in only one language is not enough.

Thunai can quickly change your customer support into a global, 24/7 operation. This allows you to serve everyone, everywhere, in their own language.

• Multilingual Voice and Text Agents: Use AI that speaks, understands, and responds fluently. It works in many languages across voice, chat, and email.
• Centralized Knowledge with Thunai Brain: You only need to manage one knowledge base. Thunai Brain takes care of the translation and understanding for all languages automatically.
• Easy Setup: Add new languages with the click of a button. You can place your multilingual agent on any website, app, or platform.
• Customizable Personas: Design a unique voice, tone, and personality for your AI agent in every language. This helps create a consistent global brand identity.

Ready to speak your customers' language? Try Thunai for free and build your first multilingual AI voice agent in minutes!

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