In Episode 03 of The Prompt Room, Vernon Clemons, Jr., VP of Global Customer Support at Model N, sits down with Kapil of Thunai to talk scaling support, incident management, and the shift toward AI-assisted CX. If you want to know where enterprise support is headed, this one’s for you.
Episode
03
CX Automation
Video Podcast
Two Decades of Support at Scale, with Vernon Clemons
Episode 03 of The Prompt Room, with Vernon Clemons, Jr. from Model N. A conversation on scaling support, incident management, and the future of enterprise CX.
Vernon Clemons, Jr.
Vice President of Global Customer Support
16 October 2026
7:09
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About this Episode
About the guest
Vernon Clemons, Jr.
Vice President of Global Customer Support
Vernon Clemons, Jr., Vice President, Global Customer Support, Model N
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