AI Voice Agents for Real Customer Resolution

Every Call Answered. Every Issue Resolved. No Legacy IVR in Sight.

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AI Voice Agents That Sound Right
for Every Industry

Real Estate

Site Visits

NBFC

Site Loan Inquiry

eCommerce

Order Tracking

Insurance

Policy Renewals

Healthcare

Appointment Booking

Banks

Card Activation

Legacy IVR Is Costing You
More Than You Think

Move to support shows up when it matters. Long wait times and unnecessary escalations come from Legacy IVRs and outdated AI that fall short. With Thunai every interaction flows without pauses, gaps, or second guesses with AI voice agents making support easier.

Customers Repeat Themselves
on Every Call

Every repetition is a signal that your stack is
 fragmented and your customers are frustrated.

High-Volume Calls Create Queues That Never Clear

Sudden spikes in volume cause backlogs! Buyers wait, agents burn out and your CSAT drops, losing your customers.

No Visibility Into What Is Actually Happening on Calls

No real-time monitoring and QA means issues get missed and opportunities go undetected. These same problems repeat across thousands of calls.

Agents Handle Calls That Should Never Reach Them

Simple issues and fixes consume agent time that should be spent on complex, high-value conversations.

End Legacy Support With AI Voice Agents That
Handle Every Aspect of Customer Support

Automate Inbound Support

Answer every call instantly, resolve routine queries end-to-end, and escalate only what genuinely needs a human. Add it to your existing CCaaS, CRM, and VoIP stack in under 2 days

Use in Outbound Sales and as Receptionist

Reach customers first and handle first-call reception. Automate appointment scheduling, and outbound sales conversations with AI that works 24/7

Multilingual Support in Over 200+ Languages

200+ languages and dialects, handled natively. When customers speak Thunai understands without routing delays, ending language-based escalations.

Deploy AI Voice Agents That Create Shorter Wait Times and Fewer Escalations

Most AI tools pull raw data from your CRM and hope for the best. That's how you end up with agents quoting closed deals, wrong contacts, and outdated pricing.

Instant Call Summaries and Ticket Creation

Nothing gets lost after the call ends. Every conversation is captured, tickets organized, and ready to pick up exactly where it left off

Unified Dashboard and Agent Assist

View all customer history together in one place. See the full story behind every issue and query, with context that stays clear and easy to act on

Automate CRM + Real-Time Status Updates

Keep agents in sync with live caller data across your CCaaS, CRM, and billing systems. Updates flow across systems, so every team always works with the latest picture.

100% Real-Time Monitoring and Agent Barge-In

Track every live call in real time with 100% QA. Thunai flags escalations at exactly the right moment with full context, and perfect timing so customers can feel seen and heard immediately.

AI Voice Agents With Screensharing Assist

For complex queries, Thunai sees what the customer sees. Faster resolution, fewer escalations, and a support experience that feels genuinely helpful.

Thunai MCP Integration Layer

Make sure every app stays in sync. With Thunai MCP work happens without chasing information across disconnected systems or needing to switch windows.

Works With Your Existing Stack From Day One

AI voice agents built to feel like part of your stack from day one. Everything flows naturally, so your teams never have to change how they work

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AI Agents Built for Enterprise
Security Standards

SOC 2 Type II certified

ISO42001 for Enterprises

GDPR Compliant

Role-Based Access

On-Premise Deployment

Private Cloud Deployment

Turn Every Call Into a Happy Customer

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FAQs on Voice AI Agents for Customer Support 

What are AI voice agents used for in customer support?

AI voice agents automate routine phone workflows, swiftly handling inbound customer support, acting as a 24/7 virtual receptionist, and guiding seamless client onboarding. They also act as revenue drivers, conducting outbound sales calls and qualifying leads based on natural conversational intent.

What is Conversational Voice AI in Customer Service?

Conversational Voice AI refers to AI systems that engage callers in natural, human-like dialogue over the phone without rigid IVR menus. Unlike legacy phone trees, Thunai Omni understands context, handles interruptions, and personalizes responses using ultra-low latency (TTFW) and live CCaaS data.

How can Voice AI solve the disconnected contact center stack?

Contact center tech stacks are typically fragmented across CCaaS platforms, VoIP software, CRMs, and ticketing systems —each holding a piece of the caller's picture. Thunai Omni solves this by acting as a unifying voice layer that reads and writes data across all connected systems in real time, giving your human agents a complete, accurate view without manual retrieval.

Which industries are leading in Voice AI?

Enterprise contact centers, healthcare providers, and high-volume sales teams utilize sophisticated voice AI to personalize client onboarding and resolve support queries instantly. Similarly, B2B companies heavily leverage predictive AI to automate outbound sales calls, ensuring higher conversion rates without expanding headcount.