Customer Contact Week (CCW) 2026, happening June 22 to 25 at the Caesars Forum in Las Vegas, is set to bring together customer experience leaders, tech innovators, and enterprise executives.
With a massive expo hall housing over 200 industry-leading solution providers, the upcoming event presents a central platform to check out live demos of advanced products.
For our team at Thunai AI, this gathering sets up the perfect venue to demonstrate how enterprise AI orchestration actively solves today’s biggest contact center challenges right from our own dedicated booth.
Central Frameworks and Event Highlights
A major theme of CCW will be transitioning advanced tech from theory to practice to iron out pressing challenges. The engaging discussions are meticulously structured around central subjects of operational excellence.
- AI and Automation: A massive effort is being made to roll out new ideas in the era of Generative and Agentic AI. Experts will concentrate on equipping teams to speed up output and cut down operational costs through smart execution.
- Self-Service and Support: Discussions will center on building up sales and operational output. Leaders will figure out how optimizing omnichannel plans delivers consistent experiences across all touchpoints.
- Workforce Enablement: The combination of workforce and technology will be a key element. The priority rests on carrying out strong training programs to pump up agent productivity and effectively attract top talent.
Key Speakers and Messages at CCW 2026
Tuesday, June 23: Pre-Conference Summits
CCW kicks off with targeted summits centered on leadership and technological alignment.
Innovation and Empathy
- CCW Innovation Summit: Analysts from CMP Research will look into how technology, AI, and automation are fundamentally altering the way work gets done.
- The CCWomen Summit: This session will point out the importance of centering humanity in our customer journeys and workforces. Leaders will discuss how prioritizing empathy helps draw up highly responsive solutions.
- Rethinking EX In The Age Of AI Agents: A thorough review of the reality that AI is not a threat to human employees, but rather an essential way to help them bring about a more significant result.
Wednesday, June 24: Main Stage Visions
Hosted by ABC News correspondent Rebecca Jarvis, the main event will deal with managing digital disruption and mastering hyper-personalization.
Scaling Business Intelligence
- Advanced Lessons: Four-time NBA Champion Shaquille O'Neal will show up at the main event to hand down lessons on creativity and managing an increasingly strong personal brand.
- Unveiling CMP Research Prism: An analytical look at the growing customer demand for digital self-service. The session highlights how generative and agentic chatbots promise to push up the quality of automated chat experiences.
- Orchestrating Enterprise Knowledge at the Thunai Booth: Our own leadership team at Thunai AI will be putting on live demonstrations right at our booth on the expo floor. We will showcase how the Thunai system clears up data contradictions before they bring on AI calculation errors. We are glad to chip in to the growing conversation around creating a single definitive source of information for CX.
Thursday, June 25: Leadership and Future Outlook
Rebuilding Customer Trust
- Insights from an Icon: Businesswoman and TV personality Lisa Vanderpump will lay out her signature method for business and discuss her upcoming hospitality ventures.
- Global Customer Care: Bryan Stoller of United Airlines and Damola Adamolekun of Red Lobster will delve into what the future of customer contact demands from leaders. The discussion will center heavily on long-term growth and a renewed dedication to building back customer trust.
CCW 2026: The Thunai Takeaway
While the upcoming event will dish out factual revelations around omnichannel communication, AI-driven experiences, and what is required to generate results in the CX industry, we expect CCW 2026 to leave all attendees feeling informed and equipped with valuable industry knowledge.
Our team at Thunai AI is proud to step up and pass on our own knowledge from agentic orchestration, data consolidation, and enterprise-grade security as part of the fast-growing customer contact sector.
Keeping that in mind, do not hold back from reaching out to the Thunai team to line up a meet-up at CCW or catch up on some early tech-related insight!
Want to read up on building a contradiction-free intelligence system or deploying autonomous agents before June? Why not book a free call!
