In Episode 05 of The Prompt Room, Andrew Carothers, Global Head of Digital Customer Success at Proofpoint, joins Aditya Santhanam, Co-Founder & CTO of Thunai, to discuss scaling customer success, building mature CX programs, and making customer experience a strategic business priority.
Episode
05
CX Automation
Video Podcast
How Customer Experience Moves From Reporting to a Seat at the Strategy Table
Episode 05 of The Prompt Room, with Andrew Carothers from Proofpoint. A conversation on building a CX program that earns a strategic seat, scaling digital customer success, and the future of AI-native CX.
Andrew Carothers
Head of Digital Customer Success
13 November 2026
5:45
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About this Episode
About the guest
Andrew Carothers
Head of Digital Customer Success
Andrew Carothers, Global Head of Digital Customer Success, Proofpoint
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