The Agentic CX Platform
Built to Scale Enterprise Support
Thunai powers enterprise contact centers end-to-end - Automates L1 Support, Improves Agent Productivity by 3X with Real-time Agent Assist, Drives Post-call Workflow Automation across every channel.
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Thunai works across the full ticket lifecycle - before, during, and after every interaction
Auto-resolve L1 Requests
Human-like AI agents understand intent, resolves and routes complex ones automatically to the right L2/L3 stream.
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Real-time Agent Assist
Live contextual guidance during active calls and chats, so agents always have the right answer.
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Automated Post-Call Workflows
Case Summaries, CRM updates, Follow-ups - handled instantly, so agents can focus on relationships.
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Instant Call Scoring & Call Audit
Every interaction evaluated against your custom quality and compliance parameters for improved customer satisfaction.
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Unified Knowledge Base
A single, contradiction-free source of truth your entire team and your autonomous AI Agents can rely on.
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Next-Gen Agent Capabilities
We keep shipping so your agents keep solving.
The Intelligent Agentic Layer on top of your stack
No migration. No downtime. No disruption. Thunai connects to your existing CCaaS, CRM, helpdesk, and knowledge tools in under 2 days.
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Built for your industry, ready from day one.
Pre-trained AI agents and workflows aligned to your domain so you can modernize faster, go to market sooner, and deliver real value from the very first conversation.
Retail
Compliant and accurate support that works 24/7 based on SOPs
Insurance
Compliant and accurate support that works 24/7 based on SOPs
Finance
Compliant and accurate support that works 24/7 based on SOPs
Healthcare
Compliant and accurate support that works 24/7 based on SOPs
Manufacturing
Compliant and accurate support that works 24/7 based on SOPs
Finance & Banking
Compliant and accurate support that works 24/7 based on SOPs
Automotive
Compliant and accurate support that works 24/7 based on SOPs
Your Data. Your Cloud.
Your Rules.
Thunai gives enterprises full control over where data lives and who can access it without compromising on performance.
Self-hosting and on-premise deployment options
Data residency by region, your cloud provider, your terms
Enterprise permission sets mapped to your existing role structure
Trusted by enterprise contact centers worldwide
From first deployment to full-scale automation teams see measurable productivity gains within the first week.
Thunai didn't replace our agents it gave them a tireless second brain. AHT dropped 40% in the first month, and our agents stopped hating Mondays.
AHT reduction
Thunai didn't replace our agents — it gave them a tireless second brain. AHT dropped 40% in the first month, and our agents stopped hating Mondays.
AHT reduction
See How Thunai Works
Book a 30-minute demo. We'll show you exactly where productivity gains come from and what the ROI looks like for your current support volume.
FAQ
Everything you need to know about Thunai, how it deploys, what it integrates with, and how we handle your data. Don't see your question? Our team replies within 24 hours.
Thunai differentiates itself through its advanced AI-powered understanding, proactive insights, and workflow automation capabilities beyond simple keyword search.
Thunai employs robust security measures, including encryption and access controls, and adheres to relevant data privacy regulations.
Yes, Thunai provides on-premises deployment for organizations with strict data security and compliance requirements.
Thunai can automate support by providing agents with quick access to relevant information, suggesting answers, and potentially automating responses for common and even complex queries.